Collections System Crew Leader

Harnett County; Lillington (NC); On-site; USD 49,000 - 60,000; Full time

Job summary

Harnett County is seeking a supervisory technician to oversee water services installation, activation, and repair. You will supervise field crews, plan work, and ensure adherence to procedures while coordinating with contractors and customers.

The role requires knowledge of plumbing and mechanical maintenance, plus a valid North Carolina CDL and a Grade III collection system certification. On-call readiness and safety compliance are essential.

Qualifications

• Knowledge of plumbing and mechanical maintenance for water systems.
• Ability to supervise a small crew and manage field crews.
• Strong communication and written skills.
• Capability to plan, organize, and meet deadlines.
• Willingness to work on a 24-hour call-in basis.

Responsibilities

• Organizes, allocates manpower and resources.
• Plans and supervises work to journeyman level.
• Oversees installation of taps and sewer lift stations.
• Responds to customer questions and resolves concerns.
• Maintains inventory, procures parts and equipment.
• Interviews and hires collection system staff.

Skills

Supervision

Field work

Communication

Problem solving

On-call readiness

Education

High school diploma with technical training

NC Collection System Certification (Grade III)

NC Class A CDL

Confined Space Training

Job description

An employee in this position performs technical and supervisory work in the installation, activation, and repair of water services for Harnett Regional Water. Work involves: overseeing and participating in the installation of taps to water and sewer systems; making field repairs to water and sewer mains; maintaining and repairing sewer stations and associated equipment; and supervising and training assigned crew.

Hiring Salary: $54,217.00

ESSENTIAL FUNCTIONS OF THE POSITION

• Organizes, arranges, and allocates manpower as well as financial and other designated resources.
• Plans and supervises work of assigned employees; ensures; journeyman level of work for all trades is accomplished.
• Ensures adherence to established policies procedures and standards.
• Ensures adherence to state-of-the-art sewer collection standards for private and industrial applications.
• Oversees and participates in the construction and installation of new sewer lifts stations and booster pumping stations.
• Must be able to drive and operate a vehicle to travel as needed.
• Consults with contractors on deficiencies or non-standard/non-satisfactory job performance.
• Advises others of all observed problem areas impacted by sewer collection utilities and/or procedures.
• Answers customer complaints or questions; follows up to resolve any sewer collection concerns; and seeks to make timely corrections to problems affecting citizens.
• Maintains inventory of supplies and equipment; obtains price quotes; prepares purchase orders as necessary; makes sure that supplies are maintained at an effective level to avoid shortages of essential tools, equipment, and repair parts; and procures new equipment from vendors with attention to detail and quality to assure best use of resources.
• Orders new replacement items such as pumps, control valves, and replacement kits with attention to catalogs for best prices to quality ratio.
• Interviews and makes recommendations for hiring of collection system maintenance crew members.
• Observes and assures compliance with OSHA safety standards.
• Recommends disciplinary action for non-compliance of job standards and safety issues.
• Evaluates personnel performance.
• Maintains files on equipment for sewer lift stations and water booster stations; supervises maintenance of lift stations and adherence to practices for collection system maintenance.
• Oversees sewer lift station and construction projects; advises supervisor of status.
• Assists and gives input for annual budget requirements.
• Conducts safety/training meetings of assigned personnel; assures that employees are aware of and comply with all OSHA safety standards.
• Sees that all employees have or are conscientiously engaged in obtaining appropriate licenses/certifications.
• Provides ample opportunity for employees to train and learn and maintain journeyman level work through training of state-of-the-art procedures and protocols.
• Maintains readiness to work on a 24-hour, call-in basis.
• Completes assigned work on or before deadlines in accordance with directives, County policy, standards, and prescribed procedures.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK

• High school diploma supplemented by technical training;
• Four (4) years of semi-skilled and skilled utility maintenance and construction work experience including working with heavy construction equipment;
• Or equivalent education and/or experience.

• Possession of a minimum of NC Collection System (Grade III) Certification.
• Possession of a valid North Carolina Class A commercial driver's license.
• Completion of Confined Space Training.

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of the principles of plumbing and mechanical maintenance as applicable to water distribution systems.
• Knowledge of the geographical layout of the County.
• Knowledge of the principles of supervision, organization, and administration.
• Skill in using equipment and tools necessary for locating and unearthing water system fixtures.
• Skill in communicating, both verbally and in writing.
• Skill in performing mathematical computations with speed and accuracy Ability to perform minor equipment repairs.
• Skill in analyzing judgment.
• Ability to direct and supervise a small crew.
• Ability to perform manual labor for extended periods of time, possibly under challenging and arduous conditions
• Ability to maintain readiness to work on a 24-hour, call-in basis.
• Ability to exercise tact and courtesy in frequent contact with customers.
• Ability to maintain control when dealing with sensitive issues.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to meet deadlines.
• Ability to identify problems or situations as they occur.

PHYSICAL DEMANDS

• Must be able to perform very heavy work exerting up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects; frequently requiring 50 pounds of force to move objects; and occasionally requiring to exert up to 100 pounds of force to move objects. This work also involves the physical abilities of crouching, feeling, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, using mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to analyze data, work with color or depth perception, determine accuracy or observe facilities, and operate vehicles or equipment.

WORK ENVIRONMENT

• The employee works primarily in the field and is subject to various hazards. Requires working for extended periods of time, possibly under challenging and arduous conditions, along with maintaining readiness to work on a 24-hour, call-in basis.