Collections Support Analyst - Group Insurance

Accenture; San Antonio (TX); Remote; USD 45,000 - 55,000; Full time

Job summary

Accenture seeks a Collections Support Analyst for Group Insurance in San Antonio, TX. This entry-level position involves managing customer billing inquiries, coordinating with internal and external stakeholders, and adhering to service agreements. Candidates should have 2+ years in complex billing and excellent communication skills.

Qualifications

• Minimum 2 years of experience in Complex Billing or Collections.
• Proficient in MS Excel for Reporting and Reconciliation.
• Experience resolving financial inquiries.

Responsibilities

• Support Receivable Management for mid-level customers.
• Resolve Billing Related Customer inquiries.
• Ensure adherence to client Service Level Agreements.

Skills

Customer Service

Billing Reconciliation

Problem Solving

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

MS Office

Salesforce

FIS

Job description

Collections Support Analyst - Group Insurance

Join to apply for the Collections Support Analyst - Group Insurance role at Accenture

Collections Support Analyst - Group Insurance

Join to apply for the Collections Support Analyst - Group Insurance role at Accenture

Get AI-powered advice on this job and more exclusive features.

Collections Support Analyst – Group Insurance


Job Description

Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers

Accountable for issue resolution of Billing Related Customer inquiries through coordinated efforts with internal and external stakeholders

Support special internal functional projects and ad hoc requests

Able to work cohesively with Subject Matter Experts (SME) to support the billing day-to-day tasks, able to anticipate, identify, and resolve complex issues/problems

Able to escalate, communicate risks/issues to supervisor and help with the resolution

Performs incident notification and escalation to ensure problems requests/issues are communicated effectively and receive proper management attention

Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction

Expected to adhere to client Service Level Agreements (SLA’s) and departments products key performance requirements and any reporting

Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function

Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with global cross functional teams using interpersonal skills

Job Requirements

Remote: This role allows for remote work for most of your work hours

Meet Accenture’s Primary Residential Location (PRL) Policy for the Accenture office location

Basic Qualifications

Minimum 2 years of experience in Complex Billing, A/R Reconciliation and/or Collections

Minimum 2 years of experience with MS Office to include Excel

Preferred Qualifications

Experience researching, resolving, tracking and following up on financial issues inquiries such as outstanding balances

Direct customer service issue resolution and client interaction experience

MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUP

Prior experience in Medical/Insurance Billing

Experience with payment allocation software such as Salesforce and FIS

Professional Qualifications

Strong written and verbal communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $21.97 to $37.79

Colorado $21.97 to $32.64

District of Columbia $23.37 to $34.76

Illinois $20.34 to $32.64

Minnesota $21.97 to $32.64

Maryland $21.97 to $32.64

New York/New Jersey $20.34 to $37.79

Washington $23.37 to $34.76

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [phone], send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Management

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Support Analyst jobs in San Antonio, TX.

Technical Support Analyst – San Antonio, TX

Collections Support Analyst - Group Insurance

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.