Collections Strategy & Operations Lead

SAFCO

Pompano Beach (FL)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with company match

Job summary

SAFCO in Pompano Beach, FL is seeking an analytics-driven leader to drive analytics, strategy, and process improvement in our loan operations and servicing department. You will collaborate with IT and Data Analysts to automate workflows, design metrics, and guide staffing decisions to improve performance.

This role requires a strategic thinker who can manage a small team, mentor colleagues, and execute large projects with cross-functional stakeholders.

Qualifications

Analytical thinker with a track record of improving operational processes.
Experience with operational strategy, collections, or process mapping.
Ability to manage people and coordinate with multiple stakeholder groups.
Desire to mentor and coach employees and lead large projects.

Responsibilities

Analyze current processes, strategy, and staffing to identify gaps for improvement.
Partner with IT and Data Analysts to drive automation across the department.
Assess channel effectiveness and design campaigns to improve engagement and contact rates.
Oversee dialer strategy, digital outreach, and customer engagement initiatives.
Lead hiring strategy, training, and policy development for the team.
Design metrics, reporting, and governance with department managers.