Collections Strategy Analyst

Barclays; Wilmington (DE); On-site; USD 90,000 - 140,000; Full time

Job summary

Barclays in Wilmington, DE seeks a Collections Strategy Analyst to develop and optimize collection strategies using large data sets. You will design challenger strategies and A/B tests, measuring impact on delinquency and operations, and translate findings into actionable recommendations across stakeholders.

Experience in analytics, data science, and financial services is valued, with proficiency in SQL, Python and/or SAS for data extraction and evaluation.

Qualifications

• Experience in analytics, strategy, data science or related field (financial services preferred).
• Proficient in SQL, Python and/or SAS for data extraction and analysis.
• Experience analyzing large datasets and translating findings into recommendations.
• Experience with data-driven strategy development and testing.
• Strong communication and stakeholder guidance across Operations, Risk, Compliance, Legal.

Responsibilities

• Develop, optimize and guide collection strategies using data insights.
• Design and evaluate challenger strategies and A/B tests; measure delinquency impact.
• Collaborate with Operations, Risk, Compliance and Legal to ensure compliant strategies.
• Interpret results into actionable business recommendations and plan improvements.

Skills

SQL

Python

SAS

Data analysis

Stakeholder collaboration

Tools

SAS

Python

Job description

Join Barclays as a Collections Strategy Analyst, where you will be responsible for developing, optimizing, and guiding collection strategies. Your role will involve reviewing large volumes of operational and customer data to evaluate strategy effectiveness, identify trends and opportunities for improvement, and develop data-driven recommendations. You will design and evaluate challenger strategies and A/B tests, measure their impact on delinquency, impairment, and operational efficiency, and translate considerate findings into actionable business recommendations. You will also partner closely with Operations, Risk, Compliance, Legal, and other stakeholders to ensure collection strategies are effective, compliant, and aligned with business goals.

To be successful as a Collections Strategy Analyst, you should have experience with:

• Analytics, strategy, data science, or a related field, preferably within financial services.
• Using SQL, Python, and/or SAS, including data extraction, manipulation, and evaluation.
• Evaluating large datasets and translating highly detailed findings into actionable business and strategy recommendations.
• Developing and optimizing data-driven strategies, including experience with testing, experimentation, or performance measurement.
• Covering communication and stakeholder guidance skills, with the ability to collaborate effectively across Operations, Risk, Compliance, and Legal.

Some other highly valued skills may include:

• Experience in collections strategy, collections analytics, or collections operations.
• Experience developing, testing, and optimizing customer contact strategies or agreeing strategies.
• Experience with A/B testing, challenger strategies, experimentation, and performance measurement.
• Experience in consumer banking, credit risk, delinquency, or financial services.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Wilmington, DE.

Purpose of the role

To extract meaningful insights from complex data sets, developing robust decision models, and presenting actionable recommendations to stakeholders across the departments.

Accountabilities

• Identification and extraction of relevant data from various internal and external sources.
• Performing sensitivity analysis and scenario planning.
• Monitoring and evaluation of the performance of existing models.
• Development and implementation of data quality control procedures.
• Building and validation of quantitative models to support decision-making across different business areas.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.