Collections Specialist: Resolve Invoices & Improve

CooperCompanies; Victor (AR); On-site; USD 32,000 - 38,000; Full time

Job summary

CooperVision in Victor, NY, is hiring a Collections Specialist to manage past-due invoices and basic disputes, ensuring accurate documentation and strong customer service. You will support aging reports, audits, and daily ERP/Microsoft Office tasks in a global GBS environment.

The role requires an Associate’s degree and 0–2 years AR/collections experience, with keen attention to detail and excellent time management. On-site work five days a week with competitive hourly pay.

Qualifications

• Associate’s degree in Accounting, Business or equivalent.
• 0–2 years AR/collections experience.
• Proficient in Microsoft Office Suite.
• ERP experience with Oracle or Microsoft Dynamics.
• Strong attention to detail.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.

Responsibilities

• Contact customers regarding past-due invoices and document efforts.
• Assist in resolving basic billing disputes and escalate complex issues.
• Monitor aging reports and follow up on overdue balances.
• Respond to inquiries promptly and maintain customer relationships.
• Identify opportunities to streamline workflows and improve efficiency.
• Perform additional duties as assigned by the Collections Supervisor.

Skills

Attention to detail

Time management

Communication

Organizational skills

Customer service

Education

Associate’s degree in Accounting, Business or equivalent experience

Tools

Oracle ERP

Microsoft Dynamics ERP

Job description

CooperVision in Victor, NY, is hiring a Collections Specialist to manage past-due invoices and basic disputes, ensuring accurate documentation and strong customer service. You will support aging reports, audits, and daily ERP/Microsoft Office tasks in a global GBS environment.

The role requires an Associate’s degree and 0–2 years AR/collections experience, with keen attention to detail and excellent time management. On-site work five days a week with competitive hourly pay.