Collections Specialist Remote- must live within 30 miles of Cleveland OH!

Republic Services; Cleveland (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading environmental services provider in Cleveland is hiring for a collections role requiring strong communication and organizational skills. Responsibilities include managing customer accounts, reconciling payments, and monitoring delinquent accounts. Candidates should have a high school diploma and at least two years of relevant experience. The position offers competitive pay, with salaries up to $29.82 per hour, and a comprehensive benefits package.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Qualifications

• Minimum of 2 years of collections or relevant experience required.
• Thorough knowledge and understanding of collections transactions and processes.
• Ability to manage time effectively.

Responsibilities

• Contact customers to update accounts to current status.
• Reconcile and apply customer payments accurately.
• Monitor delinquent accounts for resolution.

Skills

Strong organizational skills

Effective communication

Negotiation skills

Education

High School diploma or GED

Job description

Overview

Employer Industry: Environmental Services

Why consider this job opportunity

• Salary up to $29.82
• Rewarding compensation and benefits package including comprehensive medical, dental, and vision coverage
• Opportunity to participate in a 401(k) plan with a generous company match and an Employee Stock Purchase Plan (ESPP)
• Supportive work environment with a focus on employee engagement and community impact
• Potential for career advancement within a leading company in the environmental services industry

What to Expect (Job Responsibilities)

• Contact customers via phone, fax, email, or letter to update accounts to current status
• Reconcile and apply customer payments, ensuring accurate documentation of actions taken
• Monitor delinquent accounts and prioritize high-priority tasks for resolution
• Research and address customer inquiries related to billing and payment issues
• Process payments from delinquent customers and negotiate payment arrangements as needed

What is Required (Qualifications)

• High School diploma or GED
• Minimum of 2 years of collections or relevant experience required
• Thorough knowledge and understanding of collections transactions and processes
• Strong organizational skills to complete system-assigned tasks within designated timeframes
• Ability to communicate effectively with management and other departments to resolve customer issues

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced collections environment
• Knowledge of billing systems and customer account management
• Strong negotiation skills for payment arrangements and settlements
• Familiarity with financial regulations and compliance
• Demonstrated ability to work independently and manage time effectively

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.