Collections Specialist (remote)

First American Financial; Georgia; Remote; USD 49,000 - 58,000; Full time

Job summary

A leading mortgage servicing company is seeking a Collections Specialist to handle collection activities such as calls and correspondence with customers. The ideal candidate should have experience in high-volume commercial collections and knowledge of Fair Debt Collections Laws. The role offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a supportive workplace.

Benefits

Comprehensive benefits package

Career advancement opportunities

Diverse and inclusive workplace

Qualifications

• 3-5 years of high-volume commercial collections experience is required.
• Experience with business-to-business collections.
• Strong understanding of Fair Debt Collections Laws.

Responsibilities

• Perform collection activities including calls and correspondence.
• Research issues with delinquent customers and maintain records.
• Prepare justification packages for management.
• Generate updates on outstanding delinquencies.

Skills

Customer service skills

Conflict management

Knowledge of billing procedures

Education

High School diploma or equivalent

Tools

Oracle mainframe systems

Job description

Overview

Employer Industry: Mortgage Servicing

Why consider this job opportunity:

• Salary up to $49,975.00
• Comprehensive benefits package including medical, dental, vision, 401k, and PTO
• Opportunity to work in a diverse and inclusive workplace that celebrates individuality
• Supportive and people-first culture recognized by numerous accolades
• Chance to thrive in a fast-paced, collaborative environment
• Opportunity for career advancement within the organization

Responsibilities

• Perform collection activities including calls, correspondence, and negotiating payment plans
• Research and resolve issues with delinquent customers and maintain records of communications
• Prepare justification packages for management regarding further action on accounts
• Generate weekly and monthly updates on outstanding delinquencies for assigned accounts
• Mail delinquent invoices to customers

Qualifications

• High School diploma or equivalent
• 3-5 years of high-volume commercial collections experience
• Business-to-business collections experience
• Knowledge of billing and collections procedures, as well as State and Federal Fair Debt Collections Laws
• Strong customer service skills and ability to manage conflict effectively

Preferred Qualifications

• Knowledge of accounts receivable
• Familiarity with bankruptcy procedures and regulations
• Experience with Oracle mainframe systems
• Excellent organizational and time management skills
• Strong verbal and written communication skills

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