Collections Specialist (Previous Collections Experience Required)

Alorica; Plantation (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Alorica is seeking a Collections Specialist to work from home, assisting customers with overdue accounts and payment arrangements. This full-time position requires strong communication skills and previous collections experience. Join a company that values career growth and offers comprehensive benefits.

Benefits

Health, dental, and vision coverage

PTO

Paid holidays and sick time

401K retirement plan

Paid training and tuition reimbursement

Employee discounts program

Employee assistance program

Qualifications

• Previous collections experience required.
• Familiarity with Microsoft Office applications (Word, Excel).
• Professional and courteous demeanor.

Responsibilities

• Assist customers with overdue accounts and outstanding debts.
• Document call-related information for auditing and reporting.
• Maintain and update customer information as necessary.

Skills

Strong computer navigational skills

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Customer oriented

Education

High school diploma or GED

Tools

Microsoft Office applications

Job description

**Position: Collections Specialist**

**Location: WAH**

**Terms: Full-time**

**Pay: $15.00/hr**

**Join Team Alorica**

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

**Job Summary**

Work from home as a collection specialist, assisting customers with overdue accounts, outstanding debts, and making payment arrangements, through inbound and outbound collections.

**Responsibilities**

+ Inbound & Outbound calls

+ Document call-related information for auditing and reporting purposes

+ Maintain and update customer information as necessary

**Qualifications**

+ High school diploma or GED

+ **Previous Collections experience required**

+ Strong computer navigational skills

+ Familiarity with Microsoft Office applications (Word, Excel)

+ Excellent oral and written communication skills

+ Exceptional listening/comprehension skills

+ Professional and courteous

+ Customer oriented

**Work Environment**

+ Ongoing usage of phone and computer systems

+ Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

+ Alorica will provide the equipment you need to conduct your work which may include a webcam.

+ You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

+ Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

**Physical Demands**

+ Constant sedentary work

**Benefits**

+ Health, dental, and vision coverage/HSA

+ PTO

+ Paid holidays and sick time

+ Optional daily pay or weekly pay

+ 401K retirement plan

+ Leadership programs

+ Paid training and tuition reimbursement

+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

+ Employee assistance program

+ Additional voluntary benefits

**Next Steps**

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

**We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.**

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.