Collections Specialist - Eurofins Environment Testing - Barberton, OH

Eurofins; Kentucky; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins is seeking a Collections Specialist to manage an account portfolio, contact clients for past-due payments, and resolve payment issues. Responsibilities include maintaining accurate notes, interacting with the Collections Manager, and generating reports for management.

The role is primarily remote but local to Barberton, OH with on-site training. Requires 1+ year in collections/AR or customer service, strong communication, problem solving, and English proficiency.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of Collections/Accounts Receivable or customer service experience.
• English proficiency and computer skills required.

Responsibilities

• Monitor and maintain accounts within assigned portfolio.
• Contact clients for payment of past due invoices.
• Provide information to internal and external clients.
• Resolve client issues with Collections Manager guidance.
• Maintain accurate notes in collections software.
• Provide updates to management and sales as needed.
• Work daily follow-up queue in collections software.
• Notify of negative payment patterns.

Skills

Collections

Accounts Receivable

Customer service

Communication skills

Negotiation skills

Problem solving

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

AS/AA in Accounting or related field

Tools

Oracle

Collections software

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment;as well as working withaccounts as directed by the collections manager and within collections policy. The person in this role will also be responsible forcommunicatingaccount issues and compilingreports for use by management in making critical client account decisionsaswell as maintaining excellent internal and external customer service.

Position is 1st Shift, M-F 7am – 3:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed. Training will be onsite.

Essential Duties and Responsibilities:

• Monitor and maintain accounts within assigned portfolio (large accounts).
• Contact clients via verbal and written communication for payment of past due invoices.
• Provide information and/or documentation to both internal and external clients.
• Interact with Collections Manager and Operation Designees to resolve client issues.
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed.
• Work daily follow up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls specific to collections activity on clientaccounts.
• Resolve cash discrepancies on client accounts by research in Oracle of payment application.
• Process credit card payments.
• Complete side projects/ task as assigned by Collections Manager
• Additional duties as assigned

Basic Minimum Qualifications:

• High School Diploma or equivalent
• At least 1 year of Collections/Accounts Receivable experience or customer service experience
• Computer skills
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:

• Previous Collections experience
• Previous Accounts Receivable experience
• Knowledge of the Accounting process
• Customer service experience - internal and external
• AS/AA in Accounting or related field is a plus
• General business concepts
• General accounting knowledge
• Computers and accounting softwareknowledge
• Basic mathematical principles
• Knowledge of collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday 7:00 am – 3:30 pm. Candidates currently living within a commutable distance of Barberton, OH are encouraged to apply.

Pay rate: $20/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!

At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.