Collections Specialist CBO

HCA Healthcare; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Collections Specialist to join their Jacksonville team. In this vital role, you will contribute to enhancing cash flow by managing patient service collections, ensuring prompt follow-up, and resolving billing discrepancies. You will work collaboratively with a supportive team committed to delivering exceptional care while maintaining the financial health of the organization. This position offers a unique opportunity to grow your career within a respected healthcare provider known for its commitment to ethical practices and community service. If you are passionate about patient care and have a knack for detail-oriented financial management, we encourage you to apply today!

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Paid time off

Flexible spending accounts

Free counseling services

Colleague recognition program

Family support benefits

Consumer discounts

Qualifications

• 1+ years of experience in a medical office setting is preferred.
• Knowledge of managed care payers and medical terminology is a plus.

Responsibilities

• Perform follow-up activities on accounts to ensure prompt payment.
• Identify coding or billing errors and work to correct them.
• Monitor insurance claims and contact insurers to resolve claims.

Skills

Medical terminology

Billing and coding

Collections process

Customer service

Education

High school diploma or equivalent

Experience in medical office setting

Job description

Description

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Collections Specialist at our Jacksonville Central Billing Office, part of HCA Surgery Ventures.

Benefits

Surgery Ventures offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Collections Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

As the Collections Specialist, you will contribute to the company’s mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.

What you will do in this role:

• You will perform follow up activities on accounts to ensure prompt payment.
• You will identify coding or billing errors from EOBs and work to correct them.
• You will monitor insurance claims and contact insurance companies to resolve claims.
• You will update the patient account record to identify actions taken.
• You will assign bad debt accounts to the collection agency.
• You will act as a liaison and administer contracts in collection of third party accounts (Medicare and Medicaid).
• You will complete account reconciliation of accounts turned over to outside agencies.
• You will negotiate payment plans on self-pay accounts.
• You are responsible for maintaining accounts receivable and creating a reduction in bad debt.

Qualifications you will need:

• Minimum (1) year of experience in a medical office setting highly preferred (i.e., ambulatory surgery center, hospital, doctors office).
• Knowledge of managed care payers and medical terminology is preferred.

Consider a fulfilling and secure career with Surgery Ventures, in partnership with HCA Healthcare. Our team of over 3,400 physicians manages more than 150 surgery centers across 16 states in the United States. As a dedicated unit within HCA Healthcare, we prioritize providing safe, efficient, and premium surgical services. With over 30 years of pioneering experience in the industry, our physician partners offer exceptional outpatient care to over 800,000 patients in communities across our network. We do so with the backing of the clinical, operational, and financial expertise of a Fortune 100 healthcare leader. At Surgery Ventures, we are committed to supporting your career growth and advancement at every stage.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Collections Specialist opening at our Jacksonville Central Billing Office. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.