Collections Specialist (Account Servicing Specialist I)

Foundation Finance Company, LLC; Michigan; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Paid Sick and Volunteer Time Off

Paid Parental Leave Options

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible Work Environment with casual)

Job summary

Foundation Finance Company, LLC seeks an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquency, following policy. This role handles complex questions from the customer service team and other representatives.

Pay range is USD 21.00 - 23.00 per hour. Two evening shifts and a rotating Saturday shift are required. Join a team focused on resolving delinquency and providing options per policy.

Qualifications

• High school diploma required.
• Minimum 1 year of relevant experience in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield results.
• Strong typing skills.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due accounts in efforts to resolve delinquency.
• Research delinquent or potentially delinquent accounts to determine best course of resolution action and assume responsibility for attempting resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers experiencing hardships in accordance with company policies.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management; maintain punctuality and teamwork under deadlines.

Skills

Professional phone presence

Verbal & written communication

Persuasion & negotiation

Typing

Detail orientation

Computer skills

Stress management

Team collaboration

Education

High school diploma

Job description

Account Servicing Specialist Description & Duties:

The Account Servicing Specialist I is responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This role handles more complex account questions directed from the customer service team and other representatives.

Pay Range USD $21.00 - USD $23.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• High school diploma
• Minimum 1-year relevant applicable experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.