Collections Specialist (Account Servicing Specialist I)

Foundation Finance Company, LLC; Heber (UT); On-site; USD 29,000 - 32,000; Full time

Job summary

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquency in line with policy. This role handles more complex questions from the customer service team.

The position includes outbound calls, processing over-the-phone payments, offering relief options, documenting notes, and collaborating with teammates to meet deadlines.

Qualifications

• High school diploma.
• Minimum 1-year relevant experience in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Performs outbound calls on past due customer accounts to resolve delinquency.
• Recognize and research delinquent accounts to determine best resolution action.
• Process over the phone payments, including credit card transactions.
• Provide relief options to customers in accordance with company policies.
• Relay information to customers regarding interest, statements, and other questions.
• Assist with overflow calls including disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Document notes properly in all required areas per processes.

Skills

Verbal & written comms

Negotiation skills

Typing skills

Attention to detail

Word/Excel proficiency

Education

High school diploma

Tools

Word

Excel

Internet

Email

Job description

Account Servicing Specialist Description & Duties:

The Account Servicing Specialist I is responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This role handles more complex account questions directed from the customer service team and other representatives.

Pay Range USD $21.00 - USD $23.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• High school diploma
• Minimum 1-year relevant applicable experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.