Collections Specialist

Impact Recruitment Ltd; Westport (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off & holidays

Professional development

Job summary

Impact Recruitment Ltd in Westport, CT is seeking an experienced Collections & Accounts Receivable Specialist to manage the full AR cycle, drive timely payments, and maintain accurate customer records.

The ideal candidate will have 5+ years in AR/collections, proficiency in QuickBooks and Excel, excellent communication and problem-solving skills, and a collaborative approach in a fast-paced environment.

Qualifications

• 5+ years of experience in accounts receivable, commercial collections, or credit and collections.
• Proficiency in QuickBooks is required.
• Strong working knowledge of Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data analysis.

Responsibilities

• Manage the full accounts receivable cycle, including invoicing, payment application, collections, and account reconciliation.
• Proactively contact customers via phone and email regarding past-due balances while maintaining a professional and customer-focused approach.
• Monitor aging reports and prioritize collection efforts to minimize delinquent accounts.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and prepare adjustments as needed.
• Process daily cash receipts, ACH payments, wire transfers, and credit card transactions.
• Maintain accurate customer records in QuickBooks and ensure timely documentation of collection activities.
• Generate weekly and monthly accounts receivable aging reports and collection status updates.
• Collaborate with sales, customer service, and management to resolve outstanding account issues.
• Assist with month-end closing activities related to accounts receivable.
• Ensure compliance with company policies and applicable financial procedures.

Skills

Accounts receivable

Commercial collections

Credit and collections

Communication

Negotiation

Problem-solving

Attention to detail

Time management

Prioritization

Professionalism

Tools

QuickBooks

Excel

Job description

We are seeking an experienced Collections & Accounts Receivable Specialist to join our well-known, well-established client in the Westport area. The ideal candidate will have a strong background in (B2B and/or B2C) collections, accounts receivable management, and customer account reconciliation.

• Health, dental, and vision insurance
• Paid time off and company holidays
• 401(k) with company match (if applicable)
• Professional development and growth opportunities
• Supportive, collaborative work environment

Job Function

Key Responsibilities

• Manage the full accounts receivable cycle, including invoicing, payment application, collections, and account reconciliation.
• Proactively contact customers via phone and email regarding past-due balances while maintaining a professional and customer-focused approach.
• Monitor aging reports and prioritize collection efforts to minimize delinquent accounts.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and prepare adjustments as needed.
• Process daily cash receipts, ACH payments, wire transfers, and credit card transactions.
• Maintain accurate customer records in QuickBooks and ensure timely documentation of collection activities.
• Generate weekly and monthly accounts receivable aging reports and collection status updates.
• Collaborate with sales, customer service, and management to resolve outstanding account issues.
• Assist with month-end closing activities related to accounts receivable.
• Ensure compliance with company policies and applicable financial procedures.

Job Requirement

Qualifications

• 5+ years of experience in accounts receivable, commercial collections, or credit and collections.
• Proficiency in QuickBooks (required).
• Strong working knowledge of Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience managing high-volume customer accounts and collections.
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail with exceptional organizational and time management abilities.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High level of professionalism and customer service skills.

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