Collections Specialist

LoanCare; Virginia Beach (VA); On-site; USD 30,000 - 39,000; Full time

Job summary

LoanCare is seeking an experienced mortgage servicing professional for a call center role in Virginia Beach. You will contact borrowers to resolve delinquencies, negotiate payment plans, and coordinate with Loss Mitigation and Customer Service to minimize losses.

The role requires strong communication, negotiation, and problem-solving skills, with the flexibility to work evenings and weekends. MSP and MS Office proficiency are plus points for daily tasks.

Qualifications

• 2+ years of experience in a call center (mortgage experience preferred but not required).
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving abilities.
• Proficient in Microsoft Office.
• Ability to work independently and in a team.
• Willing to work evenings and weekends as needed.
• Flexible and adaptable to change.

Responsibilities

• Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
• Negotiate payment arrangements and loss mitigation options per policies and guidelines.
• Maintain accurate and detailed records of borrower interactions and account status.
• Monitor and manage assigned portfolio to meet performance goals and minimize losses.
• Collaborate with Customer Service, Loss Mitigation, and Foreclosure for seamless servicing.
• Ensure compliance with FDCPA, TCPA, RESPA, and CFPB regulations.
• Identify and elevate high-risk accounts or potential fraud cases.
• Participate in ongoing training to stay current with industry changes.
• Work in a fast-paced, structured environment focused on quality and productivity.
• Complete other duties as assigned by supervisor.

Skills

Verbal and written communication

Negotiation

Problem-solving

Teamwork

Work ethic

Adaptability

Availability to work evenings/weekends

Education

High School Diploma or equivalent

Tools

Microsoft Office

MSP

Job description

• Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
• Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
• Maintain accurate and detailed records of borrower interactions and account status.
• Monitor and manage assigned portfolio to meet performance goals and minimize losses.
• Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.
• Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.
• Identify and elevate high-risk accounts or potential fraud cases.
• Participate in ongoing training and development to stay current with industry changes and best practices.
• Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity.
• Complete other duties and projects as assigned by your supervisor.
• All other duties as assigned.

Skills and Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in a call center, mortgage experience preferred but not required.
• Strong work ethic including adherence to daily work schedule.
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office
• Preferred experience with MSP
• Ability to work independently and in a team-oriented environment.
• Flexible and open to adapting to change as needed.
• Must be able to work evenings and weekends as necessary