Collections Specialist

001 Brown & Brown, Inc; Village of Garden City (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Brown & Brown, Inc. is seeking a Collections Specialist to join our Garden City team. You will collaborate with agents and underwriters to collect outstanding balances and maintain accurate 59-day collections reporting.

You will support the Cancellation group by prioritizing cancellations and reinstatements, coordinating NOCs, and ensuring policy continuity. The role involves working with the A/R team and underwriting staff to resolve invoicing issues while upholding confidentiality and

Qualifications

• High School diploma or GED.
• 2–4 years’ experience in a similar position.
• Preferred associate or bachelor’s degree in business/financial discipline.
• Has supervised teammates/processes in a previous position.

Responsibilities

• Collect cash on accounts with agents and underwriters/brokers.
• Update 59-day collections sheet per office assignment.
• Support Cancellation team with binding authority cancellations and reinstatements.
• Monitor pending cancellations and coordinate reinstatement efforts to maintain policy continuity.
• Work with A/R lead to request brokerage cancellations and reinstatements as needed.
• Escalate ongoing collection challenges to Accounting Leadership.
• Assist A/R on invoicing issues and coordinate with underwriting assistants/NEST to correct errors.

Skills

Telephone etiquette

Leadership / mentoring

Confidentiality

Strong communication

Education

High School diploma

Associate degree in business/finance

Bachelor’s degree in business/finance

Tools

MS Office Suite

Job description

Collections Specialist

Brown & Brown is seeking a Collections Specialist to join our growing team in Garden City!

How You Will Contribute

Work with agents and underwriters/brokers to collect cash on accounts. Update 59 day collections sheet per office assigned. Supports the Cancellation team in managing and prioritizing binding authority cancellations and reinstatements. Monitors the status of pending cancellations, requests NOCs to ensure timely issuance, and coordinates reinstatement efforts to maintain policy continuity when appropriate. Work with A/R lead to request brokerage cancellations and reinstatements as needed. Monitors agents with ongoing collection challenges and escalates concerns to Accounting Leadership as appropriate. Assist A/R team on researching invoicing issues. Works with underwriting assistants/NEST to make sure errors are corrected.

Skills & Experience to be Successful

• High School diploma or general education degree (GED)
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to direct other employees
• Ability to maintain a high level of confidentiality
• 2 to 4 years’ experience in a similar position
• Preferred Associate or bachelor’s degree in a business or financial related discipline
• Has supervised teammates/processes in a previous position.

Pay Range $25.00 - $30.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself. At Bridge Specialty Group, our unwavering commitment to unity, diversity, and individual growth sets the stage for a workplace like no other. We believe in the power of One Team, where collaboration fuels unlimited possibilities. As One Team, we are anchored in the ‘Power of Be’, a core set of behaviors, skills, and characteristics we value most. It is part of our cultural DNA, influencing how we get stuff done every day and how we accomplish our goals, creating a link between what we do and how we do it. We are more than a global insurance wholesaler; we are a collective force of over 2,000+ teammates across 50+ locations throughout the United States and Europe. With 25+ specialized brands and access to 200+ carriers, we seamlessly connect the diverse needs of our retail partners in property, casualty, environmental, professional, workers’ compensation, and personal lines. Together, we build trust, exceeding expectations. Our $5 billion+ premium book is a testament to our collaborative partnerships. Here, your uniqueness is celebrated, you are rewarded for your contributions, and we invest in your professional growth, offering tools, resources, and mentorship to support your career goals. You will be proud to be a part of a team that defines excellence and pushes the boundaries of what is possible. 'One Team, Unlimited Possibilities' is not just a slogan – it's the core of who we are. And the exciting part? We’re always on the lookout for talented teammates like yourself.