Collections Specialist

S&Me, Inc.; Raleigh (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans with HS

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP) 5

Paid Holidays & PTO with rollover

Maternity/Parental Leave

Credential Incentive Program

Tuition Reimbursement

Company Vehicle with Fuel Card

Job summary

S&ME, Inc. is seeking a Collections Specialist at our Raleigh, North Carolina headquarters. This hybrid role combines in-office collaboration with our Finance team and remote work flexibility to support company-wide collection efforts.

The Collections Specialist will manage past-due invoices, document collection activities, and coordinate with Operations and clients to improve cash flow. A strong customer service background and attention to detail are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• At least 3 years of customer service and collections experience.
• Strong organization and data entry skills with minimal errors.
• Basic knowledge of Microsoft Office and double-entry accounting understanding.

Responsibilities

• Pursue collections: contact clients on past-due invoices per contract terms and coordinate with project managers to resolve issues.
• Document all collection activities and client interactions in the AR system for transparency.
• Follow up consistently with project managers and clients until invoices are paid.
• Provide backup support with daily cash receipts processing and AR mailbox monitoring.
• Escalate accounts and accelerate collection efforts for high-risk past-due balances.

Skills

Customer Service

Collections Experience

Data Entry

Organization

Education

High School Diploma or GED

Associate degree in accounting

Tools

Microsoft Office

Job description

Collections Specialist

Requisition Number: 2026-2910-03

Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&M is looking for a Collections Specialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers the best of both worlds: collaborative in-office time with our Finance team and the flexibility of remote work.

At S&M, we have a history of delivering innovative geotechnical, civil, environmental, and construction material testing for over 50 years. Over the decades, we have grown into a trusted partner for clients across various industries, including transportation, energy, water, waste management, education, government, commercial, industrial, and more. Our commitment to technical excellence and integrity has established us as a leader in our field.

Why Work at S&M?

• Career Growth: We invest in your success with mentorship, training, and leadership opportunities.
• Exciting Projects: Big or small, simple or complex, we do it all. Our projects are as diverse as they are exciting, so every day brings something new.
• Supportive Culture: Collaboration, respect, and positivity fuel our team environment.
• Flexibility: Work-life balance matters to us, helping you thrive inside and outside the office.
• Community Impact: Your work will directly improve the communities where we live, work, and play.

About The Role:

As a Collections Specialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients, while maintaining professionalism in challenging situations. By leveraging your ability to communicate effectively and stay organized, you will help accelerate collections, improve cash flow, and support the overall success of the company.

• Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues.
• Document Efforts: Accurately record all collection activities and client interactions in the Credit and Collections module in AEC360 for transparency and tracking.
• Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid.
• Provide Backup Support: Assist with daily cash receipt processing and monitoring of the AR mailbox.
• Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances.

About You:

• You have a High School Diploma or GED
• You have an Associate degree in accounting, a plus, OR equivalent combination of education and experience
• You have a minimum of 3 years of customer service and collections experience
• You have good organization and data entry skills with minimal errors
• You have a general understanding of the double-entry record-keeping system
• You have basic knowledge of Microsoft Office

Grow With Us:

At S&M, your career growth matters. You'll receive professional training, work on exciting projects, and be part of a company that truly invests in its people. This is more than a job; it's a chance to build a long-term career in the engineering and construction industry. S&M provides a comprehensive benefits package to support you and your family, as well as career development resources. Come grow and thrive with us at S&M!

• Medical, Dental & Vision Plans with HSA and FSA options
• 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off (PTO) - with rollover options
• Paid Maternity/Parental Leave
• Employee Recognition Program
• Credential Incentive Program
• Tuition Reimbursement
• Company Vehicle with Fuel Card for Project-Based Work
• $2,000 Referral Bonuses & More!

Join us at S&M!

This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&M reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.