Collections Specialist

SERVPRO of Stamford; Norwalk (CT); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick and Vacation Paid Time Off

Job summary

A leading restoration services provider in Norwalk, CT, seeks a Collections Specialist to manage customer accounts and ensure timely payment of overdue bills. The ideal candidate will possess strong negotiation and communication skills, with at least 5 years of collections experience. This full-time position offers competitive hourly pay and benefits, with the expectation of working in a fast-paced office environment and occasionally during emergency situations.

Qualifications

• 5+ years of experience in high-volume collections.
• Proficiency in managing customer accounts.
• Knowledge of credit and risk management.

Responsibilities

• Monitor and analyze customer accounts.
• Create invoices and contact customers for overdue payments.
• Negotiate payment plans for collection.

Skills

Communication skills

Negotiation skills

Attention to detail

Time management

Problem-solving

Education

High school diploma/GED

Associate degree in business, finance or administration

Tools

QuickBooks Software

Microsoft Office Suite

Excel

Job description

FLSA Classification: Full-Time, Non-Exempt

Location: Norwalk, CT

Pay Range: $25.00 - $30.00, Hourly Rate

DESCRIPTION

Servpro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the Collections Specialist. In this role, the successful candidate will monitor and analyze customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business, MitRe, NEA, and its affiliates.

As the Collection Specialist, you will be responsible for creating invoices, ensuring that all customer accounts are kept current by contacting customers to collect overdue payments and negotiating payment plans for Servpro of Stamford, MitRe, NEA, and its affiliates. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management.

The Collections Specialist will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow.

Collections & Customer Support

• Experience in developing and implementing collections strategies and prioritizing collection tasks effectively.
• Proven track record of meeting or exceeding collections targets.
• Ability to manage and monitor customer accounts to identify overdue payments.
• Perform collection calls to customers daily from 0-30, 31-60, 61-89, 90+ aging accounts.
• Create and maintain collection tracker spreadsheets in Excel.
• Regularly follow up with customers to obtain expected payment status on past due payments via phone, email, or by mail and prepare monthly reports.
• Keeping organized, accurate and detailed documentation, dates of all correspondence with customers, payment arrangements and follow up dates.
• Prepare clear emails and written correspondence to customers, staff, and management.
• Enter collection details and customer communications into our Servpro Workcenter 2.0 software system, Dash, and into Billment internal notes.
• Experience working with legal to submit small claims to resolve collections disputes.
• When required - handle all third-party collection processes - including Liens and documentation of such records.
• Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 & 90 days for liens.
• Updating outstanding receivable totals and unpaid invoices.
• Weekly reporting on collection efforts based on the monthly aging report to Owner and Controller.
• Ability to work independently and make decisions autonomously.
• Excellent communication and negotiation skills.

Other

• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS

• Proficiency with Online QuickBooks Software (5+ years).
• Proficiency with relevant computer software: Microsoft Office Suite, SharePoint, and OneDrive (5+ years).
• Intermediate experience with Excel Spreadsheets (5+ years).
• 5 to 8+ years of high-volume collections experience.
• 5 to 8+ years accounts receivable, bookkeeping, and general accounting experience
• Knowledge of regulatory standards and compliance requirements.
• Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills.
• Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry.
• Capable of working in a fast-paced, and team-oriented environment.

EDUCATION

• High school diploma/GED, required
• Associate degree in business, finance or administration, preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

•401(k) with company match

•Health insurance (Medica, Dental, Vision)

•PTO/Sick and Vacation Paid Time Off

Schedule

•8-hour day / 40 hours per week shift, required Monday to Friday, flexible to work overtime when required.

Overtime Requirement

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office environment; not eligible for hybrid or remote.

Ability to commute

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

Please Note: We are a pet friendly office, there are occasionally dogs in our office!

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.