Collections Specialist

Community First Credit Union; Neenah (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Community First Credit Union is seeking a Collections Specialist (Member Solutions) to build relationships with members and help them regain financial footing. You will engage in problem-solving, document interactions, and coordinate with colleagues to minimize losses and protect assets.

The ideal candidate has 2+ years in collections or related fields, strong communication, and familiarity with financial software such as Temenos.

Qualifications

• High school diploma required; some college or related experience preferred.
• Two+ years of collections, lending, or related experience.
• Knowledge of debt collection and credit reporting acts is a plus.
• Familiar with Temenos and standard financial software.
• Strong verbal and written communication skills.
• Good problem solving and data analysis abilities.

Responsibilities

• Provide outstanding member service in every interaction; seek alternatives to assist members.
• Contact members by phone, written communication, and in-person when needed.
• Deescalate difficult interactions with effective listening and communication.
• Prioritize and document member contacts accurately and timely.
• Collaborate with team to propose and implement compliant solutions for members.

Skills

Collections experience

Communication skills

Data analysis

MS Office

Education

High school diploma

Some college/experience

Tools

Temenos

Web-based software

Microsoft Office

Job description

We believe the responsibility of working with members and protecting the credit union's assets is a critical component of our cooperative promise. As our Collections Specialist (Member Solutions), you will build relationships with members to help during difficult and often stressful times. You’ll actively engage in problem-solving, identifying options to help members get back on track, to ensure a solid financial future and help minimize losses to the member and to the credit union. If applying your financial expertise to create meaningful solutions in a fast-paced, growing, collaborative environment sounds like your perfect opportunity – we’d like to hear from you!

As our Collections Specialist (Member Solutions), you will:

• Provide outstanding, helpful service in every member interaction; display sensitivity and proactively seek alternatives to assist members
• Contact members by telephone and through written communication, and occasionally in-person interactions
• Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions
• Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented
• Partner with team members across the credit union to create, propose, and implement solutions for members, and ensure resolutions are appropriate, timely, and in compliance with credit union policies and regulations.

An ideal candidate will have a combination of:

• A high school diploma and some secondary education or experience in a related field
• Two+ years of experience in collections, lending, or a related field
• Knowledge of the Wisconsin Consumer Act, Fair Debt Collection Practices, and Fair Credit Reporting Act is a plus
• Familiarity with Microsoft Office Suite, as well as web-based software and financial services platforms; experience with Temenos is a plus
• Proven verbal and written communication skills
• Effective problem solving abilities
• Strong data analysis skills

Equal Opportunity Employer
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