Collections Specialist

AnewHealth; Kentucky; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading pharmacy care management company is seeking a Collection Specialist to manage patient accounts and collect outstanding balances. Responsibilities include contacting patients, processing payments, and establishing payment plans. The ideal candidate will have a high school diploma and preferably 1-2 years of experience in collections or customer service. This role offers a comprehensive benefits package and the possibility of remote work.

Benefits

Medical, dental, and vision coverage

401(k)

Paid Time Off

Qualifications

• 1-2 years’ experience in collections or customer service preferred.
• Prior experience in receivable accounts, medical billing, or healthcare administration is a plus.
• Ability to work independently in a remote setting.

Responsibilities

• Contact patients for payments on outstanding balances.
• Process account adjustments as appropriate.
• Establish payment plans for past due accounts.

Skills

Excellent communication skills

Proficiency in Microsoft Office Suite

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, Word, Outlook, Teams)

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

We are seeking a Collection Specialist to join our team. The Collection Specialist will be responsible for contacting patients in an attempt to collect outstanding balances, processing adjustments, and establishing payment plans.

Responsibilities

• Contact patients for payments on outstanding balances
• Process account adjustments as appropriate
• Post patient payments
• Manage and promote autopayment plans
• Establish payment plans for past due accounts
• Manage incoming and outgoing calls efficiently and professionally
• Ensure that any patient questions or concerns are routed to the proper department
• Investigate and resolve any patient issues
• Follow up with patients as appropriate
• Maintain confidentiality and adhere to HIPAA regulations
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1-2 years’ experience in collections or customer service preferred
• Prior experience in receivable accounts, medical billing, or healthcare administration is a plus but not required.
• Excellent communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Ability to work independently in a remote setting with strong time management skills.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.