Collections Specialist

Alaskan Copper Companies, Inc.; Kent (WA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid holidays and PTO

Profit sharing plan

401(k)

Job summary

Alaskan Copper & Brass Company in Seattle, WA is seeking an AR Collections Specialist to manage the full collections cycle for a portfolio of commercial accounts. You will proactively contact customers, investigate short payments, and coordinate with internal teams to resolve disputes while balancing firm collection actions with positive customer relationships.

The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Associate degree or coursework in accounting, finance, or related field preferred; equivalent work experience considered.
• Strong interpersonal and communication skills; professional and diplomatic interaction with customers and staff.
• Proficient in Microsoft Excel; experience with ERP or accounting systems and learning proprietary software.
• High accuracy with attention to detail in a high-volume environment.

Responsibilities

• Contact customers via phone, email, and written correspondence to address short payments and invoice discrepancies.
• Research and analyze credit and accounting records to resolve problems and obtain payment approvals.
• Collaborate with AP, purchasing, and other departments to resolve disputes and speed payments.
• Coordinate with Sales, Billing, General Accounting, AP, Shipping, and Will-Call to resolve issues and cash application.
• Negotiate payment arrangements and coordinate with Credit Manager for terms requiring approval.
• Maintain routine collection activity with regular follow-up on aging balances.
• Identify accounts for escalation and advise Credit Manager on non-collectible balances or third-party actions.
• Generate and distribute monthly customer statements; maintain accurate electronic records.
• Maintain high daily contact with customers and ensure consistent outreach as a performance standard.
• Update accounts, process adjustments, and manage sales tax documentation; keep organized filing.
• Perform other duties as assigned.

Skills

Accounts receivable

Communication skills

Excel proficiency

Attention to detail

Education

Associate degree or coursework in accounting/finance

Tools

Excel

ERP systems

Job description

Alaskan Copper & Brass Company

Human Resources Department

2958 6th Avenue South

Seattle, WA 98134

[phone]

We will be accepting applications for the job between the opening date and the closing date.

Date Opened: July 6, 2026

Closing Date: July 20, 2026

Job Title: Collections Specialist

Pay Rate: $24.00 - $27.00 per hour, depending on qualifications and experience

Hours of Work: 8:00 am to 4:30 pm

Location: 27402 72nd Avenue South Kent WA 98032

Job Summary

The A/R Collection Specialist is responsible for managing the full collections cycle on an assigned portfolio of commercial (business-to-business) accounts. This includes proactive outreach on past due balances, investigation and resolution of short payments and invoice disputes, coordination with internal departments and customer contacts, and accurate maintenance of account records. The role requires strong communication skills, sound judgment, and the ability to balance firm collection activity with positive customer relationships in a fast-paced, detail-oriented environment.

Required Essential Job Skills/Experience

1. Associate’s degree or coursework in accounting, finance, or a related field preferred. Equivalent work experience in accounts receivable, collections, or accounting will be considered.
2. Strong interpersonal and communication skills, with the ability to interact professionally and diplomatically with customers and internal staff at all levels. Persistence and composure under pressure are essential.
3. Proficient in Microsoft Office, with intermediate to advanced Excel skills required. Experience with ERP or accounting systems, with the ability to learn proprietary software, is expected.
4. High degree of accuracy and attention to detail. Ability to manage multiple priorities, meet deadlines, and maintain productivity in a high-volume, deadline-driven environment.

Required Essential Job Functions/Duties

1. Contact customers via phone, email, and written correspondence to address short payments, non-payment of invoices, and other account discrepancies.
2. Research and analyze credit and accounting records to resolve problems/disputes or to get invoices approved for payment.
3. Collaborate with customer contacts in accounts payable, purchasing, and other departments to resolve disputes and facilitate timely payment.
4. Coordinate with internal departments including Sales, Billing, General Accounting, Accounts Payable, Shipping, and Will-Call to resolve account issues and accelerate cash application.
5. Negotiate payment arrangements and work with customers to establish realistic schedules for resolving past due balances, coordinating with the Credit Manager on arrangements or terms requiring approval.
6. Manage routine and proactive collection activity on an assigned account portfolio, maintaining consistent follow-up on open and aging balances.
7. Identify accounts requiring escalation and make recommendations to the Credit Manager regarding non-collectible balances or accounts requiring third-party collection action.
8. Generate and distribute monthly customer account statements; maintain accurate records in accordance with departmental filing requirements.
9. Maintain a high volume of daily customer contact, with consistent outreach activity expected as a core performance standard for this role.
10. Update customer accounts as needed; process adjustments and corrections to account balances; manage sales tax documentation; and maintain organized electronic filing of customer records and related correspondence.
11. Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance Plans.
• Paid holidays and paid time off.
• Profit sharing plan.
• 401(k).

Job Accommodations

Considered on an individual basis.

Physical Requirements

• Standing: 1 to 1 1/2 hours; 2 hours total during the 8‑hour day.
• Walking: 10 minutes up to 2 hours.
• Sitting: 1 hour; 4‑6 hours total during the 8‑hour day.
• Movement of objects and strength required for this job:
  • Lifting: up to 5 lbs – Frequently (34‑66%) ; 6‑10 lbs – Occasionally (1‑33%) ; 11‑20 lbs – Occasionally (1‑33%) ; 21‑25 lbs – Occasionally (1‑33%) ; 26‑50 lbs – Occasionally (1‑33%) ; 51‑100 lbs – Never.
  • Carrying: up to 5 lbs – Frequently (34‑66%) ; 6‑10 lbs – Occasionally (1‑33%) ; 11‑20 lbs – Occasionally (1‑33%) ; 21‑25 lbs – Occasionally (1‑33%) ; 26‑50 lbs – Occasionally (1‑33%) ; 51‑100 lbs – Never.
• Repetitive use of hands:
  • Simply Grasping: Yes
  • Pushing & Pulling: No
  • Fine Manipulating: Yes
• Repetitive Actions/Movements Involving the Feet:
  • Right Foot: No
  • Left Foot: No
  • Both: No
• Worker Positions Required in the Performance of this Job:
  • Climbing: Occasionally (1‑33%)
  • Bending: Occasionally (1‑34%)
  • Stooping: Occasionally (1‑34%)
  • Kneeling: Never
  • Crouching: Occasionally (1‑34%)
  • Crawling: Never
  • Reaching: Occasionally (34‑66%)
• Sensory Requirements:
  • Talking and/or Hearing: Yes
  • Seeing: Acuity (not specified)
  • Depth Perception: Yes
  • Field of Vision: Yes
  • Accommodation: Yes
  • Color Vision: No
• Environmental Conditions That Are Found in the Work Site:
  • PHYSICAL SURROUNDINGS: Inside (75% of time)
  • Outside (75% of time)
  • Both (equal amounts)
  • TEMPERATURE: Cold (enough to cause bodily discomfort)
  • Hot (enough to cause bodily discomfort)
  • Variations (sufficient to cause bodily reactions)
  • WET: Contact with water and/or other liquids
  • HUMID: Moisture content sufficient to cause bodily discomfort
  • NOISE: Sufficient to require hearing protection
  • VIBRATION: Sufficient to cause repeated motion or continuous shock
  • HAZARDS: Risk of bodily injury present