Collections Specialist

Central Bank; Jefferson City (MO); On-site; USD 42,000 - 58,000; Part time

Job summary

Central Bank in Missouri seeks a Collections Specialist to manage outbound and inbound calls with cardholders on past-due balances across 13 affiliates. You will assist customers with payment options, review disputed items on credit reports, and handle bankruptcy notices as part of the process.

The role includes coordinating with third-party agencies and attorneys, documenting all communications in the file, and preparing charge-offs within regulatory guidelines.

Responsibilities

• Outbound and inbound calls to cardholders on past-due balances across 13 affiliates
• Assist cardholders with payment options for past due balances
• Research disputed items on past and present cardholder credit reports and resolve valid disputes
• Review bankruptcy notices
• Coordinate with third-party collection agencies and attorneys on past due cases
• Document all cardholder communications in the file
• Prepare charge-offs within regulatory guidelines
• Perform reviews or checkbacks of coworker work
• Complete customer CRM for every case
• Act as liaison with affiliates, processors, and Card Associations
• Communicate with bank departments to ensure account accuracy

Job description

• Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks.
• Assist cardholders with payment options for past due balances.
• Research disputed items on past and present cardholder credit reports and work to resolve valid disputes.
• Review bankruptcy notices.
• Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice.
• Work with third party collection agencies and attorneys on past due collections cases.
• Document all cardholder communication in the cardholder's file.
• Perform updates to collection and regulatory reporting agencies.
• Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines.
• Perform reviews or "checkbacks" of work prepared by coworkers.
• Complete customer CRM for every case.
• Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations.
• Work closely with all departments within BankCard to ensure customer accounts are accurate and complete.
• Assignment, review, and approval of work may come in written or verbal form from the following sources: Operations VP, Collections Manager, or Collections Assistant Manager.
• Attend and assist with training sessions to increase knowledge about the bank and the financial services industry.
• Take time to bring their concerns to internal meetings and able to communicate with their manager.
• Have contact with every area of the bank, and all our affiliates, to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts.
• Occasionally requires assistance from other bank departments or from holding company operations.
• Responsible for compliance with all banking regulations applicable to the job.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

Additional Requirements

• Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation