Collections Specialist

Clayton Services; Houston (TX); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off (PTO)

Paid holidays

Growth opportunities

Job summary

Clayton Services is actively seeking a Commercial Collections Specialist in Houston, Texas. This role involves managing a portfolio of commercial accounts, negotiating payments, and providing exceptional customer service in a dynamic collections environment.

Preferred candidates will have at least two years of collections experience, strong negotiation skills, and proficiency in Microsoft Office. The position offers competitive pay, benefits including insurance and 401(k), and opportunities for professional growth.

Qualifications

• Minimum 2 years of collections experience required.
• Commercial collections experience is strongly preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage a portfolio of commercial accounts in a fast‑paced collections environment.
• Negotiate payment arrangements and settlements.
• Provide professional customer service while resolving delinquent accounts.

Skills

Strong negotiation skills

Excellent communication abilities

Organizational skills

Investigative abilities

Proficiency with Microsoft Office

Education

High school diploma or GED

Associate's degree or Bachelor's degree

Job description

Clayton Services is searching for Commercial Collections Specialists to join a growing financial services organization in Central Houston. The Commercial Collections Specialist will be responsible for negotiating payment arrangements, managing a portfolio of commercial accounts, and working directly with business owners to resolve delinquent obligations.

Job Type: Direct Hire

Pay Rate: $22.00 - $24.00/hour + uncapped commission

Benefits: Medical, dental, vision, life insurance, 401(k), PTO, paid holidays, and growth opportunities.

Commercial Collections Specialist Responsibilities

• Manage a portfolio of commercial accounts in a fast‑paced collections environment
• Contact business owners and company representatives through phone, email, and written correspondence
• Negotiate payment arrangements, settlements, and resolution strategies
• Monitor account activity and maintain accurate documentation
• Perform skip tracing and investigative research to locate responsible parties
• Maintain scheduled follow‑up activities and account deadlines
• Review account documentation and identify collection opportunities
• Meet established productivity, recovery, and activity goals
• Provide professional customer service while resolving delinquent accounts
• Generate weekly activity and performance reports

Commercial Collections Specialist Skills and Abilities

• Strong negotiation, persuasion, and conflict‑resolution skills
• Excellent verbal and written communication abilities
• Ability to build rapport with business owners and decision‑makers
• Strong phone presence and confidence handling difficult conversations
• Ability to manage a high‑volume workload while maintaining attention to detail
• Strong organizational and time management skills
• Ability to prioritize tasks and meet deadlines
• Self‑motivated and goal‑oriented with a competitive mindset
• Strong investigative and problem‑solving abilities
• Ability to learn and understand legal collection processes
• Proficiency with Microsoft Office applications

Commercial Collections Specialist Education and Experience

• High school diploma or GED required
• Associate's degree or Bachelor's degree preferred
• Minimum 2 years of collections experience required
• Commercial collections experience is strongly preferred
• Consumer collections experience involving judgments, garnishments, legal collections, or litigation support will be considered
• Experience with skip tracing and account research preferred
• Knowledge of UCC liens, commercial collections, legal recovery processes, garnishments, and judgments preferred
• Experience working in a call center, financial services, lending, or collections environment preferred
• Must be able to successfully pass a background check

Commercial Collections Specialist - Immediate need. Apply today!