Collections Specialist

SERVPRO of Columbia County; Georgia; On-site; USD 40,000 - 60,000; Full time

Job summary

A restoration services company in Georgia is hiring a Collections Specialist. This role involves monitoring customer accounts, developing collections strategies, and communicating effectively with clients to ensure timely payments. Candidates should have at least 3 years of collections experience and a strong background in financial analysis. This is a fast-paced position that requires excellent negotiation and leadership skills.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

Career progression

Professional development

Qualifications

• At least 1 year of management and/or supervisory experience.
• At least 3 years of high-volume collections experience.
• Exceptional organization and planning capabilities.

Responsibilities

• Monitor and analyze customer accounts and financial statements.
• Develop strategies to mitigate risk for past due bills.
• Contact customers to collect overdue payments and negotiate plans.

Skills

Excellent communication skills

Negotiation skills

Financial analysis

Leadership skills

Time management

Education

High school diploma/GED

Associate or bachelor's degree (preferred)

Job description

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

High school diploma/GED; associate degree or bachelor’s degree preferred.

At least 1 year of management and/or supervisory experience

At least 3 years of high-volume collections experience

Excellent written and verbal communication skills

Exceptional organization and planning capabilities, strong attention to detail

This is a role in a very fast-paced office environment with deadlines. Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.