Collections Specialist

Stanley Black & Decker, Inc.; Dublin (OH); Remote; USD 50,000 - 70,000; Full time

Job summary

Stanley Black & Decker is seeking a Collections Specialist to join their Tools & Outdoor team as a remote employee. The role involves managing account recoveries, ensuring optimal collection processes, and supporting account placements. The ideal candidate will have a bachelor’s degree and extensive experience in collections.

Benefits

Medical, dental, life, vision, and disability insurance

401(k) and Employee Stock Purchase Plan

Paid time off and tuition reimbursement

Discounts on company tools and products

Qualifications

• 3-5 years’ experience in collections required.
• Ability to provide accurate and timely resolutions.
• Familiarity with FDCPA is a must.

Responsibilities

• Review accounts for collection actions.
• Contact account holders to arrange payments.
• Document collection attempts in Salesforce.

Skills

Organization

Customer Service

Communication

Education

Bachelor’s Degree in Business or related field

Tools

Salesforce

Excel

Job description

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

Collections Specialist - Remote

Dublin, OH, United States

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

Summary:

The Collections Specialist is responsible for ensuring optimal collection opportunities by reviewing account onboarding data and prioritizing accounts for collection efforts by identifying the ones having the highest recovery potential, thereby optimally allocating their collection efforts to those accounts and maximizing recoveries.

The Job:

As a Collections Specialist, you’ll be part of our Tools & Outdoor team working as a remote employee. You’ll get to:

• Review Post-Charge Off accounts for disposition and present planned collection action recommendations to management for resolution.
• Contact Account Holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business.
• Recommend collection accounts for assignment to Collection/Legal with review of documentation including loan documents to ensure a complete set of documents and supporting information is provided for maximum recovery.
• Prepare accounts for placement.
• Provide required documentation to support account placement.
• Document collection attempts and activities in Salesforce or other repositories as requested.
• Use commercially reasonable collection tactics to resolve accounts assigned to them.
• Maintain integrity, discretion, and respect for confidential information.
• Perform other duties as assigned.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Degree in Business or related field, bachelor’s degree preferred.
• 3-5 years’ experience in collections required.
• Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
• Able to prioritize duties and effectively manage time, strong organization skills.
• Must be proficient with word processing and Excel spreadsheet software programs.
• Knowledge of FDCPA a must.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven, and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the world’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We have a rich and storied history dating back to 1843, but continue to evolve into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a comprehensive benefits plan including medical, dental, life, vision, wellness programs, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, and discounts on our tools and products as well as other vendors and partners.

What You’ll Also Get

Career growth opportunities, access to learning resources including our Lean Academy and online university, a diverse and inclusive culture, and the chance to make a positive impact through volunteerism and sustainable practices.

EEO Statement

All qualified applicants are considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic. For reasonable accommodations, contact us at [phone] or [e-mail]. Know Your Rights: Workplace discrimination is illegal (eeoc.gov).