Collections Specialist

Thelen Auto Group; Bay City (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

TNT Financial Inc. is seeking a motivated Collections Specialist to join their team in Bay City, Michigan. The role involves contacting consumers about past-due accounts and providing excellent customer service while meeting collection goals.

Ideal candidates should possess strong multitasking abilities, excellent communication skills, and a solid work ethic. Benefits include competitive hourly wages, performance-based bonuses, and comprehensive health benefits.

Qualifications

• Basic computer skills and the ability to learn multiple software programs.
• Ability to remain calm and professional in challenging situations.
• Experience in collections or customer service is preferred.

Responsibilities

• Contact consumers regarding past-due accounts and arrange payment solutions.
• Provide excellent customer service while maintaining collection goals.
• Handle difficult conversations and de-escalate situations.

Skills

Customer service skills

Multitasking ability

Excellent communication skills

Problem-solving skills

Dependability

Tools

Skip tracing databases

Multiple software programs

Job description

Collections Specialist – TNT Financial Inc.

Position Type: Full-Time (40 Hours per Week)

Compensation: Hourly Pay + Performance Bonuses

TNT Financial Inc. is seeking a motivated and professional Collections Specialist to join our team. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and experience communicating effectively with consumers while maintaining professionalism and compliance.

Responsibilities

• Contact consumers regarding past‑due accounts and arrange payment solutions.
• Provide excellent customer service while maintaining collection goals.
• Handle difficult conversations professionally and effectively de‑escalate situations.
• Perform skip tracing activities to locate consumers who have become difficult to contact using multiple databases and resources.
• Document all account activity accurately and thoroughly.
• Manage a high volume of calls while maintaining attention to detail.
• Follow company policies and applicable collection regulations.
• Work collaboratively with team members to achieve department objectives.

Qualifications

• Basic computer skills and the ability to learn multiple software programs.
• Strong multitasking and organizational abilities.
• Excellent verbal and written communication skills.
• Outstanding customer service and problem‑solving skills.
• Ability to remain calm and professional in challenging situations.
• Experience in collections, customer service, call center operations, or skip tracing is preferred but not required.
• Strong work ethic and reliability.
• Saturday Availability

Benefits

• Competitive hourly wage
• Performance‑based bonus opportunities
• Full‑time, stable employment
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

If you are a motivated individual with strong communication skills and a desire to help resolve accounts professionally, we encourage you to apply and become part of the TNT Financial Inc. team.