Collections Representative (On-Site)

Concentrix; Florida; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Health insurance

401(k)

Paid time off

Training and development

Job summary

Concentrix seeks a Collections Representative in Lake Mary, FL to collect delinquent payments by phone, web, and mail, while ensuring compliance and customer satisfaction. The role offers training, growth opportunities, and a strong, inclusive culture at a Fortune 500 company.

You will negotiate payment solutions, maintain a consultative approach, and support customers with feasible arrangements. The position requires US residency and the ability to work on-site with regular hours.

Qualifications

• Must be 18 years of age.
• College student or graduate preferred.
• 1 year of experience in general business, collections and customer service is required.

Responsibilities

• Collect delinquent payments from customers via phone, web, and mail, adhering to regulatory requirements.
• Negotiate payment solutions on delinquent accounts when the customer cannot pay immediately.
• Provide superior customer experience to external and internal customers with courteous follow-up and a consultative collections approach.
• Offer short- and long-term payment solutions and arrangements to customers.
• Provide consultative collections experience to customers.

Skills

Customer service

Collections experience

General business

Education

High School Diploma or GED

Job description

Join a world-class team in Lake Mary, FL, as a Collections Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award‑winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Collections Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Collect delinquent payments from customers via phone pay, web payment, and mail, while adhering to regulatory requirements.
• Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Provide superior customer experience to both external and internal customers with phone courtesy providing appropriate follow‑up, ensuring a consultative collections approach is taken.
• Ability to offer short- and long-term solutions to customers.
• Ability to offer payment arrangements to customers.
• Provide consultative collections experience to customers.

Your Qualifications

• Must be 18 years of age.
• College student or graduate preferred, High School Diploma or GED required.
• 1 year of experience each in general business, collections and customer service required.
• Must reside in the United States or have a valid U.S. address for residence.
• Live within 40 miles of the site and be able to work your full shift in the office

What’s In It For You

• The base salary range for this position is $18.50 - $23.13/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.