Collections Representative - National Remote

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Lensa is seeking a Collections Representative for a remote position with UnitedHealth Group. The role involves researching customer accounts, negotiating payments, and preparing reports. Candidates should have a high school diploma and proficiency with MS Windows, with a flexible schedule required for shifts between 7:00 am and 5:00 pm.

Benefits

Comprehensive health plans

Incentive programs

Stock purchase options

401(k)

Qualifications

• Must be 18 years or older.
• Flexibility to work any of our 8-hour shifts between 7:00 am and 5:00 pm.
• At least 1 year of experience in a related environment preferred.

Responsibilities

• Research customer accounts using various computer systems.
• Contact customers via mail, email, and phone to negotiate payments.
• Prepare and submit reports on account status.

Skills

Proficiency with MS Windows

Keyboarding skills

Education

High school diploma or equivalent

Job description

Collections Representative - National Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Opportunities with Optum in the Tri-State NY (formerly CareMount Medical, ProHEALTH New York, and Riverside Medical Group). Join us to make a difference in the lives of people seeking care across hundreds of locations in New York, New Jersey, and Connecticut. Work with state-of-the-art technology alongside passionate colleagues who share your dedication to helping others. Become part of a dynamic healthcare organization committed to Caring. Connecting. Growing together.

This position is full-time (40 hours/week), Monday - Friday. Employees must have flexibility to work any of our 8-hour shifts within normal business hours (7:00 am – 5:00 pm). Occasional overtime may be required based on business needs.

We provide 2 weeks of on-the-job training, scheduled to align with your availability. Enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on meaningful challenges.

Primary Responsibilities

• Research customer accounts using various computer systems, documenting current status, payment expectations, notes of conversations, and other relevant information.
• Contact customers via mail, email, and phone to discuss, negotiate payments, and resolve outstanding medical bills.
• Obtain agreement on payment plans or settlements within your authority and guidelines.
• Prepare and submit reports on the status of accounts and payment negotiations to management.

We recognize performance and offer clear career development paths. Our environment challenges you while providing the support needed to succeed and explore other roles.

Required Qualifications

• High school diploma or equivalent.
• Must be 18 years or older.
• Proficiency with MS Windows, navigation, mouse, and keyboarding skills.
• Flexibility to work any of our 8-hour shifts between 7:00 am and 5:00 pm, with occasional overtime as needed.

Preferred Qualifications

• At least 1 year of experience in a related environment (office, administrative, clerical, customer service) using phones and computers.

Telecommuting Requirements

• Ability to keep sensitive documents secure.
• Dedicated, private work area at home.
• Reliable high-speed internet connection.
• Adherence to UnitedHealth Group’s Telecommuter Policy.

The hourly rate ranges from $16.88 to $33.22, based on factors such as location, experience, and certifications. Our benefits include comprehensive health plans, incentive programs, stock purchase options, and 401(k). We are committed to diversity, equity, and inclusion, ensuring equitable care and opportunities for all.

Application Deadline: This posting remains open for at least 2 business days or until a sufficient pool of candidates is reached. Early removal may occur due to high application volume.

UnitedHealth Group is dedicated to helping people live healthier lives and making the healthcare system work better for everyone. We are committed to reducing health disparities and supporting environmental sustainability.

OptumCare is an Equal Employment Opportunity employer and a drug-free workplace. Candidates must pass a drug test prior to employment.