Collections Representative I Lake Forest, IL

Grainger; Lake Forest (IL); On-site; USD 28,000 - 32,000; Full time

Job summary

Grainger is seeking a Collection Customer Service Representative to support receivables with a high level of service. Training occurs in Lake Forest, IL, with a hybrid schedule allowing three days onsite and two days remote after training.

Expect a weekly shift between 7am and 6pm, and quarterly travel to Janesville, WI for meetings. You will collaborate across Credit, Sales, and Branch teams to resolve issues.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience solving customer issues in a service environment or inbound call center.
• Proficient with MS Office tools and strong English grammar.

Responsibilities

• Answer inbound phone inquiries and provide documentation as requested.
• Apply professional collection techniques to identify delinquency reasons and call customers.
• Collaborate with Credit, Sales and Branch teams to resolve payment barriers.
• Maintain accurate customer contact notes and document interactions.
• Assist in resolving un-reconciled checks with AR specialists.
• Support Sales in removing payment barriers and share customer data with Credit Managers.

Skills

Customer service

Phone skills

MS Office

English grammar

Training in WI

Education

High school diploma

Tools

MS Outlook

MS Word

MS Teams

MS Excel

Job description

Work Location Type: Hybrid

Req Number 334510

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $20.30/hr.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor.

Remote Work: New Hire Training and Nest (9 weeks) will be in office at our Lake Forest office. After completion of the 6-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing additional 3 months if you are successful and meeting goals.

You will have a consistent shift between the hours of 7am to 6pm.

You will be required to travel to our Janesville, WI site on a quarterly basis to attend meetings.

You Will:

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.
• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms.

You Have:

• High school diploma or equivalent
• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
• Phone customer service skills and a solid command of English grammar for verbal and written interactions.
• The ability to work in Janesville, WI location for training and position requirements.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.