Collections Representative I

Kubota Tractor Corporation; Town of Texas (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kubota Credit Corporation in Wisconsin is seeking a Rep I, Collections to deliver an exceptional experience to customers financing and leasing Kubota equipment. You will provide timely, accurate information and responsive service in a fast-paced, omnichannel call center.

The role emphasizes outbound and inbound calls to resolve issues and perform early-stage collections, collaborating with Loan Administration, Titles and Loss Mitigation to protect customer relationships.

Qualifications

• Provide exceptional service to customers and dealers in a fast-paced call center.
• Resolve issues and perform early-stage collections with professionalism.
• Communicate effectively with internal teams and customers.

Responsibilities

• Provide exceptional service in a fast-paced omnichannel call center.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections.
• Establish relationships with internal teams including Loan Administration and Loss Mitigation.
• Contribute to a culture that focuses on a superior customer experience.
• Other duties as assigned.

Skills

Customer service

Collections

Active listening

Written and verbal communication

Typing 40+ wpm

Education

High school diploma or equivalent

Job description

Basic Purpose And Scope Of Position

The Kubota Credit Corporation Rep I, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment. The Rep I will provide timely, accurate and responsive information and service to Kubota customers and dealers. Customer interaction will include both support and collections efforts.

For Earth For Life

Basic Purpose And Scope Of Position

The Kubota Credit Corporation Rep I, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment. The Rep I will provide timely, accurate and responsive information and service to Kubota customers and dealers. Customer interaction will include both support and collections efforts.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

• Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent is required; some college preferred.
• A positive attitude and a willingness to learn and grow.
• 1+ years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.

Language Requirements

Must be able to read, write and communicate in English. Bilingual is a plus, but not a job requirement.

Physical Requirements

Typical office environment.

Additional Information

• Must be able to complete daily tasks within the allotted time.
• Must be able to prioritize tasks with minimal supervision.
• Maintain professional decorum with difficult customers.

Disclaimer

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.