Small Business Collections Representative (Hybrid)

Enova International; Denver (CO); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off

Sabbatical program

Summer hours

Paid parental leave

Employee recognition program

Charitable matching

Paid volunteer day

Job summary

An established industry player is seeking a Collections Representative to assist small businesses in managing their payments. This role focuses on providing personalized solutions to clients facing financial hardships, ensuring positive interactions and maintaining their dignity. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and negotiation skills. Join a values-driven organization that prioritizes employee well-being and inclusivity, offering a hybrid work model and comprehensive benefits. If you're passionate about helping others and want to make a difference, this is the opportunity for you.

Qualifications

• Strong verbal communication and negotiation skills are essential.
• Ability to express empathy while discussing sensitive issues.

Responsibilities

• Handle calls regarding overdue payments and find solutions.
• Maintain accurate information on customer interactions.

Skills

Verbal communication

Negotiation skills

Empathy

Problem-solving

Data entry skills

Tools

Salesforce

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.

Responsibilities:

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Requirements:

• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills required
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices

Compensation:

The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova:

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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