Collections Representative

America; West Plains (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to help secure payments and protect the company’s financial health while delivering strong customer service. You will travel to customers' locations, negotiate settlements, and document interactions to keep accurate records.

The role emphasizes compliance with laws and building rapport with customers. Benefits include health, vision and life plans, a 401(k) with match, stock purchase plan, and paid time off.

Qualifications

• Background in collections or related financial services experience.
• Excellent verbal and written communication abilities.
• Ability to build rapport and negotiate with customers.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlements with customers.
• Use effective communication to address customer concerns and maintain rapport.
• Document all customer interactions and update collection records.
• Ensure compliance with applicable collections laws and regulations.
• Support the medical, vision, life insurance, 401(k) with employer match, stock purchase, and PTO programs.

Skills

Background in collections

Strong communication skills

Job description

America's Car-Mart is seeking a motivated and results-driven Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation

$15.25 per hour plus monthly bonus potential

Duties and Responsibilities

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections
• Medical Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.