Collections Representative

Owens & Minor; Washington (District of Columbia); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading healthcare logistics company is seeking a Collections Representative to follow up on unpaid claims with insurance providers. This remote position requires a high school diploma and one year of related experience, focusing on research and communication skills to resolve discrepancies and ensure timely payment. Candidates must reside in the United States and are expected to effectively manage account inquiries and coordinate collection activities in a supportive office environment.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• High school diploma is required.
• One year of related experience is required.
• Basic skills in Word and Excel.

Responsibilities

• Research overdue account balances and follow up with insurance companies.
• Review unpaid and underpaid claims, resubmit or appeal as necessary.
• Verify payment information adjustments to supervisor.
• Coordinate collection activities for delinquent accounts.
• Comply with the Fair Debt Collection Practices Act (FDCPA).

Skills

Business Acumen

Problem Solving / Analysis

Communication Proficiency

Personal Effectiveness / Credibility

Education

High school diploma

One year of related experience

Tools

Word

Excel

Job description

Collections Representative

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers and their patients are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The collections representative follows up with insurance companies to resolve unpaid claims.

The anticipated hourly range for this position is $10.99 - $15.33. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Responsibilities

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and / or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collection Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer's accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance.
• Performs other duties as required.

Supervisory Responsibilities

• N / A

Qualifications

Education and / or Experience

• High school diploma is required.
• One year of related experience is required.

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving / Analysis
• Communication Proficiency
• Personal Effectiveness / Credibility

Computer Skills

• Basic skills in Word and Excel

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending / stooping, twisting, pulling / pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Work Environment

Work is performed in an office setting with exposure to moderate noise. Occasional travel as required.

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.

This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.