Collections Representative

World Acceptance Corporation; Greenville (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Monthly bonuses

Career growth opportunities

Job summary

World Acceptance Corporation is seeking a results-driven Collections agent in a dynamic office in Greenville. You will handle outbound calls to delinquent customers, process correspondences per FDCPA, and stay informed on company policies.

The role emphasizes confidentiality, accuracy, and teamwork. The position requires a high school diploma or GED and prior call center or collections experience is preferred.

Qualifications

• Requires high school diploma or GED.
• Experience in a call center or collections environment is preferred.
• Able to maintain confidentiality and adhere to FDCPA guidelines.

Responsibilities

• Make outbound collection calls on delinquent accounts.
• Process correspondences in compliance with FDCPA.
• Maintain knowledge of policies and procedures.
• Provide feedback to management on process improvements.
• Communicate clearly with customers and teammates.

Skills

Teamwork

Multitasking

Prioritization

Flexibility

Confidentiality

Communication

Education

High School Diploma or GED

Job description

Come join our amazing team not only to earn monthly bonuses but to start your career! You can be a part of an ever-growing company with new opportunities no matter your experience level. Our Collections team works with our customers to help find them solutions to their unpaid accounts while working competitively in a team environment.Job DescriptionEssential Duties and Responsibilities:· Make outbound collection calls on World Acceptance Corporation’s delinquent customer accounts.· Process correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA).· Maintain knowledge of functional area and company policies and procedures.· Provide feedback to management concerning possible opportunities for areas of improvement.· Provide valuable insight and recommendations to improve processes and efficiency.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:· Ability to work in a team fostered environment.· Ability to work in a multi-tasked environment.· Ability to prioritize and organize work.· Ability to adapt to flexible work scheduling.· Ability to maintain the highest level of confidentiality.· Proficient personal computer skills.· Excellent interpersonal, written, and oral communication skills.· Pay Range is $16-$20Education and/or Experience:· High School Diploma or General Educational Development (GED) Certificate.· Previous experience in a call center/collections setting.Physical and Environmental Requirements· Office‑based role with standard lighting and noise levels· Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities· Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)· Ability to perform computer work, handle documents, and communicate information effectively· Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking· Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically· May perform incidental tasks to help maintain a professional office environment· Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsDisclaimers: World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.