Collections Legal Support Specialist

ALAW; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability coverage

PTO

Holidays

Professional development

Recognition programs

Wellness resources

EAP

Referral bonus

Job summary

ALAW is seeking a Collections Legal Specialist to support the day-to-day execution and optimization of consumer collections inbound and outbound calls in our Call Center, along with managing settlements and processing in line with client requirements.

The role collaborates with the Collections Ops Specialist to ensure campaigns are prepared, calls are answered timely, and settlement processing is accurately reported in account files. Strong written communication and data accuracy are essential.

Qualifications

• 2+ years in consumer collections, call center operations or similar
• Knowledge of consumer collections regulations and compliance concepts
• Strong written and verbal communication for reporting and documentation

Responsibilities

• Assist in timely execution of outbound and inbound collection campaigns
• Validate campaign inputs align with client requirements and guidelines
• Negotiate settlement offers timely and professionally
• Process settlement contracts and follow up daily until completed
• Maintain quality/professional communication with contacts
• Assist with all consumer collections processing as needed
• Document and maintain standard operating procedures and QC standards

Skills

Consumer collections

Regulatory compliance

Attention to detail

Data accuracy

Excel

Word

Documentation

Written communication

Tools

CRM platforms

Dialer systems

Collections software

Foxit

Job description

The Collections Legal Specialist supports the day-to-day execution and optimization of consumer collections inbound and outbound calls placed in our Call Center, along with managing assigned settlement negotiations and processing.

This role partners closely with the Collections Ops Specialist to ensure campaigns are properly prepared, calls are made/answered timely and effectively, all settlement processing is accurately reported in account files, and client requirements are consistently met.

At ALAW, we’re committed to supporting the well-being and success of our team. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision Insurance
• 401(k) plan with company match
• Company-paid life insurance, short-term and long-term disability coverage
• Generous PTO and paid holidays
• Employee recognition programs
• Wellness resources and employee assistance program (EAP)
• Employee referral program with bonus incentives

Role Summary

The Collections Legal Specialist supports the day-to-day execution and optimization of consumer collections inbound and outbound calls placed in our Call Center, along with managing assigned settlement negotiations and processing.

This role partners closely with the Collections Ops Specialist to ensure campaigns are properly prepared, calls are made/answered timely and effectively, all settlement processing is accurately reported in account files, and client requirements are consistently met.

Benefits & Perks

At ALAW, we’re committed to supporting the well-being and success of our team. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision Insurance
• 401(k) plan with company match
• Company-paid life insurance, short-term and long-term disability coverage
• Generous PTO and paid holidays
• Professional development opportunities
• Employee recognition programs
• Wellness resources and employee assistance program (EAP)
• Employee referral program with bonus incentives

Key Responsibilities

• Assist in timely execution of assigned outbound and inbound collection campaigns
• Validate that campaign inputs align with client requirements, regulatory guidelines, and internal standards
• Negotiate settlement offers timely and professionally with our clients and the borrowers of the accounts.
• Processing agreed settlement contracts within client guidelines, and following up daily on assigned settlements/campaigns thoroughly until fully completed.
• Quality/ professional communication with all contacts made while performing daily tasks.
• Assist with all other consumer collections legal processing as needed.
• Assist with documentation and maintenance of operational procedures, workflows, and QC standards.

Requirements

• 2+ years of experience in consumer collections, contact center operations, or a similar operational support role
• Working knowledge of consumer collections regulations and compliance concepts
• Strong attention to detail and data accuracy
• Proficiency with Excel, Word, Foxit, and similar processing tools
• Strong written communication skills for documentation and reporting

Preferred

• Familiarity with dialer systems, CRM platforms, or collections software