Collections Delivery Analyst

Velera; Minnesota; Remote; USD 67,000 - 87,000; Full time

Job summary

Velera is seeking a Collections Delivery Analyst to oversee the implementation of Delinquency Management solutions. This role involves client consultation, project coordination, and ensuring deliverables are met through effective communication and analysis. Ideal candidates will have an associates degree and relevant experience in payment processing, along with strong organizational skills.

Benefits

Medical with telemedicine

Dental and Vision

401k with employer match

Paid Time Off (PTO)

Community Volunteer Time Off

Tuition Reimbursement

Qualifications

• 3 years of related experience in the payment processing industry required.
• Thorough understanding of Collections and Vendor setup.

Responsibilities

• Facilitate all phases of operational implementation.
• Conduct Gap Analysis and provide guidance on business requirements.
• Communicate between technical groups and assist with issue resolution.

Skills

Organizational skills

Client relationship management

Communication

Education

Associates degree in related field

Job description

Collections Delivery Analyst page is loaded

Collections Delivery Analyst

Apply locations Remote-USA TVT - Minnesota time type Full time posted on Posted 11 Days Ago job requisition id 8104

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The Collections Delivery Analyst supports the successful implementation and management of Delinquency Management solution projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume a role acting as a coordinator for assigned implementations and project initiatives. The Analysts primary role will be to facilitate all phases of operational implementation to include assisting with solution enrollment and act as a primary point of contact during weekly touch base calls to ensure that all deliverables are being met, and the project is staying on pace.

Day in the Life

• Meet with clients and vendors to discuss requirements and specifications of project and facilitate meeting with key client personnel as needed.

• Complete Gap Analysis, as needed, to define system set-up requirements.

• Assist in providing guidance to client on the best approach to meet their business requirements for assigned implementations.

• Understand client business requirements; communicate between technical groups at client and vendor locations and work with both client and solution enrollment.

• Work with client staff, vendors and internal stakeholders to ensure technical tasks are completed and assist with the review for accuracy and on time delivery.

• Identify and report outstanding issues to key stakeholders and then in turn assist with issue resolution.

• Ensure quality in implementation process; Communicate recaps of weekly meetings and requirements of any deliverables for all areas and or vendors, client and internal Project Support Team.

• Validates file submissions and system parameters by facilitating testing, assisting in the modification program parameters when necessary.

• Provide a level of support to clients during the design, development, and implementation phases of the project.

• Provide post-implementation follow up for projects to internal stakeholders and a close out recap to client.

• Continually update the Velera Client Relationship Management (Salesforce) profile with communications, plans, opportunities and tasks related to maintaining and fostering the client relationship.

• Follows change control and appropriate change management processes.

• Develop working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver project implementations for both Velera Member Owners and Non-Member Owners and Primax Banks alike.

• Assist with identifying improvements to the defined processes within the department. Be prepared to document area of opportunity and suggested improvements

• Provide after-hours on-call support for project installations as needed.

• Other duties or projects as assigned.

Qualifications

• Associates degree in related field /or equivalent experience in Delinquency Management with a client facing background and strong organizational skills

• Three (3) years of related experience in the payment processing industry required.

• Thorough understanding of Collections, Vendor setup, support services that could potentially impact the implementation of solution and processes utilized within Velera and Triverity.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE !

Pay Equity

$67,700.00

to

$86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster and the"EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self.

Your Voice Matters and Your Contributions are Rewarded

You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you.

Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

We Help Credit Unions Deliver Possibilities

Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success.

How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum.

Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States.

• Service Excellence – Delivering the Best

We provide credit unions and their members with state-of-the-heart service.

• Security – Protecting Vital Interests

We stop threats before they can cause damage.

• Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services.

• Strategic Growth – Opening New Opportunities

As the perfect partner with all the right tools, we help credit unions achieve their goals.