Collections Counselor II

Banner Bank; Spokane (WA); On-site; USD 30,293 - 35,638; Full time

Benefits offered by this job

Targeted hourly range of $21.99–$25.87

Incentive and commission compensation

Comprehensive employee benefits

Paid vacation and sick time

401k with up to 4% match

Tuition reimbursement

Job summary

A leading financial institution in Spokane is seeking a Collections Counselor II. You will be responsible for managing collection activities on consumer and small business accounts. This includes monitoring accounts for delinquency and making recommendations for major collection actions. Strong communication and organizational skills are essential. The ideal candidate has over 2 years of experience in collections and a High School Diploma/G.E.D. This role offers a competitive hourly wage and comprehensive benefits.

Qualifications

• 2 or more years of experience in collections.

Responsibilities

• Responsible for all collection activity on assigned accounts.
• Complete recommendation forms for all assigned accounts and monitor Risk Ratings.
• Make recommendations for repossession, foreclosure, suit, and major collection activities.
• Handle bankrupt accounts including correspondence and reporting to Bankruptcy Court.
• Manage communications with borrowers regarding collection activities.
• Monitor charged-off loans and provide monthly reporting.
• Prepare and distribute reports related to collections.
• Ensure all collection activities comply with policies and regulations.

Skills

Knowledge of consumer and small business loans

Office skills including Microsoft Office proficiency

Good verbal and written communication skills

Sales ability to resolve delinquent accounts

Excellent organizational skills

Knowledge of federal and state laws

Education

High School Diploma/G.E.D.

Job description

United States, Washington, Spokane

Mar 01, 2026

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards.

In this role you'll have the opportunity to:

• Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
• Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
• Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge‑off and future collection activity.
• Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
• Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
• Monitor charged‑off loans and Bankcards and provide monthly reporting.
• Prepare and distribute all reports related to collections.
• Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.

Education & Certifications

• High School Diploma/G.E.D.

Experience

• 2 or more years of experience in collections

Knowledge, Skills and Abilities

• Possess a basic knowledge of consumer and small business loans and credit cards.
• Possess general office skills including proficiency in Microsoft Office.
• Demonstrate good verbal and written communication skills.
• Possess strong sales ability to tactfully resolve delinquent accounts.
• Possess excellent organizational skills.
• Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.

Compensation & Benefits

• Targeted starting hourly range (based on experience): $21.99–$25.87
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• Get more information at: Employee Benefits | Banner Bank

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third‑party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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