Collections Consultant –Process Associate – Spanish – Remote – Romania

Genpact; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is looking for a Collections Consultant to join their team. In this role, you will communicate with clients to manage debt collection while ensuring excellent customer service. Proficiency in Spanish and experience in a customer service environment is essential. You will also enjoy benefits such as a stable job offer, professional training, and development opportunities in a multicultural setting.

Benefits

Attractive salary

Employment contract

Professional trainings

Access to learning platform

Meal Tickets

Medical Services

Insurance

Additional vacation days

Partner discounts

Qualifications

• Very good knowledge of Spanish (C1) and English (B2).
• Bachelor’s degree required.
• Relevant experience in phone customer service preferred.

Responsibilities

• Answering phone calls in Spanish and English to collect debts.
• Customer service through electronic channels.
• Verify and update customer information.

Skills

Analytical thinking

Customer service

Self-starter

Fluency in Spanish

Fluency in English

Education

Bachelor’s degree

Tools

MS Office

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections Consultant –Process Associate – Spanish – Remote – Romania!*

Responsibilities

· Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the teamleader

· The purpose of this position is to communicate verbally/in written with the clients and the related departmentsin order tocollect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions

· Ensure file management according to the flow (writings / requests / calls, credit investigations)

· Customer service through electronic channels

· Projecting a positive image of the company and brand

· Implementing changes using your creativity and focus on process improvement

· Verify and update customer information during each telephone exchange

· Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)

· Sharing with all team members any relevant knowledge obtained through customerinteractions

· Attending trainingsessions

· Arranging workingscheduleswith colleagues flexibly, according to business needs

· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis

· Providing assistance tonew colleagues wheneverpossible.

· Inform the process trainers and the management team whenever the information in an SOP is identified asout-of-date

Qualifications

Minimum qualifications

· Very good knowledge ofSpanish (C1) and English (B2)

· Bachelor’s degree.

· Good MS Office knowledge.

· Analytical thinking and self-starter.

Preferred qualifications

· Relevant experience in phone customer service/collections.

· High motivation and ability to learn.

· Ability to work under time pressure.

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports professional trainings and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.