Collections/Client Relations Coordinator

Fox Rothschild LLP; Greenville (SC); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading law firm in Greenville, South Carolina, is seeking a Collections/Client Relations Coordinator. This role involves managing accounts receivable and ensuring timely payments while collaborating with internal teams. The ideal candidate will have over 5 years of collections experience, strong communication skills, and proficiency in Microsoft Excel. A professional and detail-oriented approach is essential. This position offers a dynamic office environment with potential growth opportunities.

Responsibilities

• Manage and execute the collection of outstanding accounts receivable.
• Collaborate with the billing team to ensure correct invoice issuance.
• Respond to customer inquiries and maintain professional communication.

Skills

Attention to detail

Professional communication skills

Customer service skills

Strong mathematical skills

Organizational skills

Integrity & Confidentiality

Education

Associate’s Degree or equivalent work experience

Bachelor’s degree in Finance, Accounting, Business Administration

Tools

Microsoft Excel

3E

ARCS 3G

Job description

Description

The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.

ESSENTIAL FUNCTIONS:

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.

ADDITIONAL FUNCTIONS:

• Perform other collections responsibilities and special projects, as required.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate’s Degree or equivalent work experience required. Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Experience:

• 5+ years of collections experience in a law firm (preferred) or other professional services organization.

Knowledge, Skills, & Abilities:

• 3E and ARCS 3G experience a plus.
• Strong mathematical skills, attention to detail; high level of accuracy a must.
• Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
• Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
• Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
• Ability to work well independently as well as in a team environment.
• Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
• Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.