Collections Clerk

Neches Federal Credit Union; Port Neches (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Neches Federal Credit Union in Port Neches, TX seeks a Collections Clerk to manage early collections calls, handle negative accounts and debit cards, and process online loan payments. This non-exempt role supports the credit union’s mission and values.

Qualification includes a high school diploma or equivalent with 6 months in credit union or financial service roles, and strong communication and organizational skills. 40-hour weeks, on-site at Administration Port Neches.

Qualifications

• 6 months credit union or related financial experience.
• Accurate work with respect for regulations and standards.
• Ability to work independently while showing initiative and problem-solving.
• Ability to interface with members in a positive manner with empathy, courtesy and tact.
• Professional communication skills across various platforms (phone, video-chat, text, email).
• Strong organizational skills and attention to detail.
• Dependable; punctual and regular attendance.
• Ability to work well in a team environment and support the credit union’s mission and values.

Responsibilities

• Work early collections phone calls.
• Process collections on negative accounts and debit cards.
• Process online loan payments.
• Backup other essential functions in the department as needed.

Skills

Credit union experience

Collections

Customer service

Phone etiquette

Problem solving

Attention to detail

Professional communication

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Clerk

Full-Time Port Neches, TX, US

Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills; a high school diploma or equivalent, math aptitude and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for 4 consecutive years. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well‑being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS:

• 6 months credit union, related financial, or customer service experience
• Conscientious, and performs accurate work with respect for regulations and standards
• The ability to work independently while displaying initiative and strong problem-solving skills
• Ability to interface with members in a positive manner with empathy, courtesy and tact
• Professional communication skills across various platforms (phone, video-chat text, email, etc.)
• Strong organizational skills and attention to detail
• Display a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Work early collections phone calls
• Process collections on negative accounts and debit cards
• Process online loan payments
• Backup other essential functions in the department as needed

Classification:Non-exempt

Location:Administration (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of Monday through Friday 8:15AM to 5:15PM