Collections Clerk

R I A FEDERAL CREDIT UNION; Pleasant Valley Township (IA); On-site; USD 32,000 - 43,000; Full time

Job summary

R.I.A. Federal Credit Union in Bettendorf, IA is seeking a Collection Clerk to handle delinquent accounts, process consumer loans, and prepare related documents. The role emphasizes building member relationships, data integrity, and adherence to BSA/OFAC policies.

It requires attention to detail, confidentiality, and strong communication skills. Responsibilities include maintaining files, handling repossession paperwork, processing loan payments, and supporting compliance-driven processes.

Qualifications

• Education: High School diploma or equivalent required.
• Experience in lending process and/or clerical management preferred.

Responsibilities

• Learn and Educate: Maintain current knowledge of credit union philosophy, services, policies and procedures; follow applicable laws.
• Interact: Create a pleasant member experience and promote a positive image.
• Perform: Prepare documents related to repossessions, bankruptcy proofs, and loan payments; record activity.
• Uncover and Refer: Review dispersed loans and maintain related spreadsheets and documents.
• Compliance/Security: Adhere to policies, protect confidential information and assets.
• Train/Cross-Train: Communicate with supervisor; participate in meetings and ongoing education.

Skills

Leadership/Motivation

Confidentiality

Financial Acumen

Attention to detail

Analytical skills

Written and verbal communication

Education

High School diploma or equivalent

Job description

Job Details: Job Location: Administration - BETTENDORF, IA 52722, Summary/Objective

At R.I.A. Federal Credit Union, the primary focus of the Collection Clerk is to improve the financial well-being of our members. Provide a variety of clerical duties pertaining to the collection of delinquent accounts and consumer loan processing including but not limited to preparation of documents, maintaining spreadsheets and correspondence. This is accomplished through:

• Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.s Collection Clerk will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being.
• Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Collection Clerk is committed to handling members finances and data in a manner that is ethical, transparent, and professional.
• Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Essential Functions

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions

• Learn and Educate: Maintain current knowledge of credit union philosophy, services, policies and procedures. Comply with all laws and regulations that are applicable to the duties outlined in this job description and any other duties you may be assigned including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Control (OFAC) Policies, procedures and regulations. Must maintain current knowledge and understanding of federal and state laws and regulations as they pertain to this job description ensuring proper collection and supervisory policies and procedures are followed.
• Interact: Creating a pleasant experience for R.I.A. members is vital. Cooperate with all coworkers and other personnel to ensure team effort and prompt member service. Promote and maintain a positive image of the credit union to all personnel, members, management and the community.
• Perform: Prepare correspondence and forms relative to repossessions and the sale or redemption of such and document activity in collection software system, spreadsheets, and /or files. Prepare documents related to bankruptcies such as proofs of claim and reaffirmations and manage correspondence with attorney involved. Prepare initial correspondence on litigations and follow up with attorney for status. Process the reversal of loan payments as directed by supervisor. Request and process refunds from dealerships and other vendors of add-on such as warranties, GAP insurance, life and disability insurance, etc. and monitor the progress following up as needed. Process loan payments from various sources such as bankruptcy trustees, insurance companies, collection agencies, sale proceeds, etc. as directed by supervisor.
• Uncover and Refer: As a not-for-profit financial institution, we have a responsibility to uncover opportunities to improve the financial well-being of those with whom we interact Assist in the review of dispersed loans, the tracking of missing documents (i.e. disclosures, titles, loss payables), and the collection of such. Assist in the process of reports and maintenance of spreadsheets or programs relative to collections and loans. Maintain orderly files with attention to complete and accurate detailing of all correspondence, documents or problems. Verify, scan, and purge documents as directed.
• Compliance/Security: A strong understanding and adherence to Policies and Procedures is a requirement for success as a Collection Clerk at R.I.A. Maintain the security of your work area and the department keeping it organized and neat in appearance. Maintain and enforce maximum security over valuables and documents on hand according to policies and procedures. Ensure that all information and transactions regarding members, co-workers, personnel and other credit union business are kept confidential. Protect and respect credit union property, equipment and supplies.
• Train/Cross-Train: Maintain ongoing communication with your supervisor informing them of all pertinent problems, irregularities, new developments, changes or other important information within area of responsibility. Attend and participate in meetings as required. Participate in continuing education as requested.

Competencies

• Leadership/Motivation
• Business Acumen
• Confidentiality
• Financial Acumen
• Respectful
• Collaborative/Cooperative
• Can learn and evolve
• Ethical Practice
• Dependable and Dedicated
• Adaptable
• Strong interest in people/helpful attitude/Trustworthy/listens well
• Attention to detail, accurate and solid organizational skills
• Strong analytical, written and verbal communication skills; comfortable making presentations; excellent written, phone and face to face communication skills and techniques; ability to give and follow oral and written instructions in English.
• Takes initiative; problem solves; Ability to work effectively with disgruntled people; in stressful situations
• Understanding of credit union philosophy, policies and procedure.
• Excellent typing and PC/calculator ability
• Professional in appearance, mannerisms/speech, and dress
• Relates well to employees at all levels; relationship-builder

Supervisory Responsibility

No supervisory responsibilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, complete work using a computer, regularly answer phone calls, and interact with employees at all levels of the organization. The employee will occasionally lift and move up to 25 pounds.

Type/Expected Hours of Work

This is a full-time position. While normal hours of work and days for R.I.A. Federal Credit Union are Monday through Friday, 8:00 a.m. to 5:00 p.m., and Saturday 8:00 a.m. to 1:00 p.m., hours for this position reflect branch attendance but may vary based on job related requirements.

Travel

Less than 10% travel.

Required Education and Experience

• Education High School diploma or equivalent, required.
• Experience in lending process and or/clerical management, preferred.

EEO Statement

R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our companys success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.