Collections Associate (Full Time) - Lubbock, Ave. Q

Prosperity Bank and Trust Co; Lubbock (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Prosperity Bank is seeking a Collections Associate (Full Time) to operate in Lubbock, TX. The role focuses on reviewing holds under Delayed Funds Availability regulations and ensuring compliance.

Responsibilities include generating notices for exception holds, monitoring daily holds, assisting banking centers by phone, and maintaining daily hold spreadsheets. A high school diploma and Microsoft knowledge are required; prior banking experience is preferred.

Qualifications

• High school diploma or equivalent required.
• General knowledge of Microsoft products.
• Prior banking or related experience preferred.

Responsibilities

• Pull the daily reports of holds from the prior business day.
• Review each hold to ensure it complies with regulatory guidelines.
• Make corrections if needed and contact banking centers to verify changes.
• Prepare and mail Notices of Delayed Availability when an exception hold exists.
• Perform secondary reviews when needed.
• Monitor the Support-RegCC email box and assist banking centers by phone.
• Maintain the monthly spreadsheet of daily holds and holds with errors.
• Cross-train with other departments for related duties.

Skills

Positive interactions

Organizational skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Associate (Full Time) - Lubbock, Ave. Q

Full Time Specialist NonExempt LUBBOCK ANNEX, Lubbock, TX, US

2 days ago Requisition ID: 10974

Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for reviewing all account holds placed under the regulation for Delayed Funds Availability.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Pullthedailyreportsoftheholdsplacedforthepriorbusinessday.
• Revieweachholdtomakesuretheholdisplacedwithintheregulatoryguidelines.
• Makecorrectionsifneeded.Thismayincludecontactingthebankingcentertoverifyordiscussany changes.
• PrepareaNoticeofDelayedAvailabilityifanexceptionholdwasplaced.Preparetheseletterstobe mailed same day.
• Performsecondaryreviewswhenneeded.
• ThisindividualwillmonitortheSupport-RegCCemailboxandassistbankingcentersviatelephonewith any question regarding holds.
• Mainthemonthlyspreadsheetofeachdaysholdsandholdswitherrors.
• Willcross-trainwithotherdepartmentassociatesforothervariousdutiesasassigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role does not have supervisory duties.

QUALIFICATIONS

EDUCATION/CERTIFICATION:High school graduate or equivalent.

REQUIRED KNOWLEDGE:General knowledge of Microsoft products.

EXPERIENCE REQUIRED:Prior banking or related experience preferred.

SKILLS/ABILITIES:Positive, professional, and courteous interactions with banking center associates Good organizational skills. Detail oriented

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING:Abletohearaverageornormalconversationsandreceiveordinaryinformation.

REPETITIVEMOTION:Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES:Average,ordinary,visualacuitynecessarytoprepareorinspectdocumentsorproducts, or operate machinery.

PHYSICAL STRENGTH:Sedentarywork;sittingmostofthetime.Exertsupto10lbs.offorceoccasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE:No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICSABILITY:Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.

LANGUAGE ABILITY:Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.

Hours: 8:00 AM - 5:00 PM.
40 hours per week.