Collections Associate

Nestlé S.A.; Solon, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Nestlé USA is seeking a qualified candidate for a Credit/Accounts Receivable role focused on unauthorized deduction research and recovery. The role requires collaboration with Credit Management, Customer Facing Supply Chain, and Sales to optimize repayments and mitigate losses.

Responsibilities include submitting repayment requests, performing root cause analysis, and exploring automated solutions like Power BI and AI bots to enhance processes. Travel up to 5–10% may be required.

Qualifications

• Bachelor’s degree in Business, Accounting or Finance preferred.
• Availability/ flexibility to work different shifts based on customer geography/time zone.
• Must be able to travel approximately 5-10% domestically, as needed

Responsibilities

• Submit repayment requests via customer portals and/or emails.
• Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation.
• Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
• Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions.
• Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
• Prepare and assist in the preparation of required reports for management.
• Identify and pursue any potential automated solutions for current processes and ways of working.

Skills

Communication

Data analysis

Decision making

Problem solving

MS Office

Multitasking

Independent work

Team collaboration

Results oriented

Education

Bachelor’s degree

Tools

SAP Accounts Receivable

Power BI

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Summary

This position will research unauthorized deduction and unearned cash discount trends/root causes, pursue repayment, as well as identify future mitigation opportunities. Associates will often collaborate with cross-functional teams to achieve department KPI’s. Will be required to leverage Power Bi to manage unauthorized deduction portfolios effectively.

Primary Responsibilities

• Submit repayment requests via customer portals and/or emails. Internal and external follow-up discussion may be necessary to secure repayment.
• Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation achievements.
• Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
• Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions
• Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
• Prepare and assist in the preparation of required reports for management.
• Identify and pursue any potential automated solutions for current processes and ways of working. Solutions including, but not limited to Power Bi, AI Bots, etc.

Requirements and Minimum Education Level

• Bachelor’s degree strongly preferred, ideally in Business, Accounting or Finance, or an equivalent combination of industry skills and role experience.
• Availability/ flexibility to work different shifts based on customer geography/ time zone.
• Must be able to travel approximately 5-10% domestically, as needed

Experience

• 1-2 years’ experience in credit, accounts receivable, accounting, or finance preferred
• Experience in the CPG industry preferred
• SAP accounts receivable system experience preferred
• Microsoft Power Bi experience preferred

Required Skills

• Excellent written and verbal communication skills
• Excellent aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Ability to work in a fast-paced environment and handle multiple priorities
• Can work independently with minimal supervision
• Work well in a team-based environment, and interact cooperatively with internal and external customers
• Strong result-orientation

Salary:$45,051.30 to$65,083.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more athttps://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Summary

This position will research unauthorized deduction and unearned cash discount trends/root causes, pursue repayment, as well as identify future mitigation opportunities. Associates will often collaborate with cross-functional teams to achieve department KPI’s. Will be required to leverage Power Bi to manage unauthorized deduction portfolios effectively.

Primary Responsibilities

• Submit repayment requests via customer portals and/or emails. Internal and external follow-up discussion may be necessary to secure repayment.
• Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation achievements.
• Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
• Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions
• Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
• Prepare and assist in the preparation of required reports for management.
• Identify and pursue any potential automated solutions for current processes and ways of working. Solutions including, but not limited to Power Bi, AI Bots, etc.

Requirements and Minimum Education Level

• Bachelor’s degree strongly preferred, ideally in Business, Accounting or Finance, or an equivalent combination of industry skills and role experience.
• Availability/ flexibility to work different shifts based on customer geography/ time zone.
• Must be able to travel approximately 5-10% domestically, as needed

Experience

• 1-2 years’ experience in credit, accounts receivable, accounting, or finance preferred
• Experience in the CPG industry preferred
• SAP accounts receivable system experience preferred
• Microsoft Power Bi experience preferred

Required Skills

• Excellent written and verbal communication skills
• Excellent aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Ability to work in a fast-paced environment and handle multiple priorities
• Can work independently with minimal supervision
• Work well in a team-based environment, and interact cooperatively with internal and external customers
• Strong result-orientation

Salary:$45,051.30 to$65,083.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more athttps://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.