Collections and Special Assets Analyst

First Farmers Bank; Columbia (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

First Farmers Bank in Columbia, TN seeks a skilled asset management professional to control delinquent loan accounts, collect payments, and recover collateral. The role includes assisting with bankruptcy filings, risk assessments, and preparing reports for senior management.

The position also serves as Secretary to the Special Assets Committee and supports regulatory filings, with a strong emphasis on accuracy and compliance.

Qualifications

• Experience three to five years in collections or related roles.
• Education: high school diploma or GED.
• Proficiency with MS Office and bank core systems; knowledge of document retention tools.

Responsibilities

• Contacts delinquent accounts by phone and mail to bring payments current.
• Maintain files and reports on collections activity; process invoices and track borrowers.
• Analyze financial situations of delinquent borrowers and advise on collateral actions.
• Serve as Secretary to the Special Assets Committee; manage meetings and minutes.
• Prepare monthly/quarterly department or board reports for Special Assets or Credit Admin.
• File claims in bankruptcy or related regulatory filings as needed.
• Identify risk rating changes and manage quarterly credit grade affirmation for loans.
• Verify property tax on non-escrowed consumer real estate loans and manage delinquency processes.
• Perform other job-related duties as assigned.

Skills

Interpersonal Skills

Other Skills

Education

High School Diploma

Tools

Microsoft Office

Bank core systems

Document retention software

Job description

Date: August 10, 2026

* Job Location: First Farmers and Merchants Bank, 816 S. Garden St. Columbia, TN 38401

Education Level: High School Diploma

* Job Type: Full Time

* VEVRAA Federal Contractor

* Request Priority Referral of Protected Veterans

* EOE Protected Veterans/Disabled

* Robert C. Matthews, email: [e-mail]

Role

To preserve the bank's assets by controlling delinquent loan accounts, collecting delinquent loan payments, recovering collateral, and/or managing the timely disposition of repossessed or foreclosed collateral. To assist with timely recognition of problem assets and risk concerns. The position will also assist with various bankruptcy and other legal filings. The position will also be responsible for compiling reports for various department and management levels within the Bank. This position also serves as Secretary to the Special Assets Committee.

Essential Functions & Responsibilities

• E 40% Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Requires frequent interaction with the bank's Relationship Managers and members of management. Also requires regular interaction with the bank's legal counsel.
• E 15% Maintains accurate files and reports on all collections activity. Manages all collections/special assets invoices including processing for payment, tracking for each borrower, and assessing to loan accounts appropriately.
• E 10% Analyzes financial situation of delinquent borrowers; makes recommendations to repossess or foreclose collateral when other arrangements to bring the loan current are unsuccessful; manages the disposition of repossessed collateral; and assists with the management and disposition of foreclosed assets.
• E 10% Serves as Secretary to the Special Assets Committee and is responsible for all committee meetings. Responsibilities include setting meeting dates, reserving meeting space and sending calendar invitations, managing the material preparation timeline, preparation of all special assets material for the meeting package, collection of all Rated Loan Memos (RLMs), assembling and publishing meeting packets, managing remote attendance during meetings, and completion of minutes.
• E 5% Compiles or completes departmental, management, or Board level reports for Special Assets, Credit Administration, or Senior Management on a monthly and quarterly basis and as needed.
• E 5% Files claims against debtor estates, creditor claims in bankruptcy, claims in confiscation hearings or assists with other legal and regulatory filings as necessary.
• E 5% Assists the Special Assets Officer with timely and accurate identification of risk rating changes as warranted for consumer loans, including completing risk rating change forms and tracking risk rating changes through to completion. Manage the quarterly credit grade affirmation process for commercial and business banking loans.
• E 5% Perform annual online verifications of property tax payments for all non-escrowed consumer real estate loans that are rated pass watch or worse. Manage the property tax delinquency process for all commercial real estate loans via the LERETA platform and process.
• N 5% Performs other job related duties as assigned.

Performance Measurements

• 1. To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics.
• 2. To maintain the confidentiality of customer and any other sensitive information.
• 3. To maximize the collection and/or recovery of bank assets from delinquent or charged -off loans.
• 4. To maintain accurate and complete records of all collection and recovery activity.
• 5. To ensure that collection activity is both within bank policy and all relevant regulations.
• 6. To identify and inform management of potential underwriting problems.
• 7. To provide friendly, professional and accurate service and support to all customers and employees.
• 8. To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations.
• 9. To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity.
• 10. To develop and maintain a positive and productive working relationship with department/branch staff.

Knowledge and Skills

• Experience Three years to five years of similar or related experience.
• Education A high school education or GED.
• Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other Skills Proficiency with the Microsoft Office software suite, the Bank's core systems and processes (both deposits and loans), and document retention software. A general knowledge of Bank product and service offerings is also helpful.

Physical Requirements

The person in this position needs to frequently move about inside the office to interact with associates or customers and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer.

Work Environment

Generally, an office setting with the occasional travel to get eyes on collateral or meet with borrowers or perform other related tasks as needed. A staggered schedule for part of the week is suggested to enable contact with customers until 7:00 p.m. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines.