Collections and Insurance Specialist

Brandywine Counseling Inc; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established community organization is seeking a dedicated Accounts Receivable Specialist to join their team. This role involves assisting with insurance verification, managing co-payments, and ensuring timely collections. The ideal candidate will have strong communication and organizational skills, as well as a keen attention to detail. With a commitment to providing quality care and support, this position offers an opportunity to make a significant impact in the community while enjoying a competitive compensation package, including medical benefits and generous paid time off. If you're looking for a rewarding career in a supportive environment, this position is for you.

Benefits

Medical, Dental, and Vision Coverage

34 Paid Days Off Annually

Tuition Reimbursement

Retirement Plan with Company Match

Public Service Loan Forgiveness (PSLF) Eligibility

Opportunities for Advancement

Qualifications

• 2+ years experience in Accounts Receivable is required.
• 5+ years of third-party billing experience is required.

Responsibilities

• Assist in insurance verification and collections processes.
• Maintain confidentiality and interact with clients and staff.

Skills

Research Skills

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving Skills

Computer Knowledge

Education

High School Diploma

Associate Degree

Job description

Description

Who are We:

Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

What You'll Do at BCCS:

• Assist in real-time insurance verification to help front-end staff interpret the collections protocol for each of our payers. Verifications should be obtained at least one day prior to the client’s appointment.
• Obtain or confirm insurance verification, as needed, at least one day before the client’s appointment. This verification will ensure that co-pays, co-insurance, and deductibles are met according to their health insurance guidelines.
• Assist with the collection of co-payments, including cash, checks, and credit cards. Identify clients with outstanding balances and enforce collections on past-due bills. Take action to encourage timely payments.
• Maintain confidentiality in all aspects of client, staff, and organization information.
• Interact with clients, billing staff and program staff whenever necessary to ensure collections are current.
• Prepare responses to correspondence containing routine inquiries regarding clients’ co-pays, deductibles, and co-insurance.
• File and retrieve organizational documents, records, and reports.
• Conduct daily review of client statements for those with pending appointments, in preparation for the client visit.
• Travel to assigned locations to assist with other sites with the collection process when support is necessary.
• The qualified applicant will be required to understand the State of Delaware sliding fee schedule. Ability to read patient statements and effectively communicate to the client, the statement elements. The statement elements will include: the clients’ insurance, the client’s share of the claim and the state-funded amount.
• Maintain BCCS pre-authorization roster that will be based on the client’s insurance prior to the clients’ visit.
• Maintain the sliding fee documentation and ensure that all eligible clients files are complete and updated with current data.

Knowledge, Skills, and Abilities:

• Ability to research information from a variety of sources.
• Ability to interpret literature from a variety of sources.
• Excellent oral and written communication skills
• Planning, organizational, and time management skills as well records management and general administration
• Attention to detail.
• Writing, analytical, and problem-solving skills as well as creativity and resourcefulness in problem-solving situations
• Computer knowledge including software and hardware expertise.

Requirements

Salary:

• From $23/hour
• Commensurate based on experience and education

Qualifications for this position are:

• REQUIRED: High School Diploma
• REQUIRED: Minimum of 2 years' experience in Accounts Receivable
• REQUIRED: Minimum of 5-years of third-party billing experience
• PREFERRED: Associate degree
• PREFERRED: Minimum of 2 years' experience with General Office Responsibilities and Office Procedures

Schedule:

• Monday - Friday from 9:00 a.m. - 5:00 p.m. (until fully trained)
• Afterwards, employee schedule will be Monday - Friday from 7:00 a.m. - 3:00 p.m.

The compensation package for this position includes:

• Group medical, dental and vision coverage with low employee costs
• 34 paid days off annually
• Tuition reimbursement
• A retirement plan with a company match of up to 4%!
• Brandywine Counseling is a qualified employer for Public Service Loan Forgiveness (PSLF)
• Opportunity for advancement