Collections Analyst

GardaWorld; St. Louis (MO); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Job summary

GardaWorld is seeking a Collections Analyst to join our team in St. Louis, MO, offering a base salary of $54,000–$58,000 with bonus eligibility.

This role is 100% onsite at the corporate office, with a set Monday–Friday schedule and a strong benefits package including health, dental, vision, 401(k) matching, PTO, holidays, disability coverage, and life insurance. You will manage client communications to secure payments and resolve billing issues.

Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related)

Responsibilities

• Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision.
• Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results.
• Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current.
• Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations.
• Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape.
• Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success.
• Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success.

Skills

Attention to Detail

Organization

Problem-Solving

Communication

Time Management

Customer Service Orientation

Basic Accounting Principles

Relationship Management

Adaptability

Education

Bachelor’s degree in Accounting/Finance/Business Administration

Tools

ERP Systems

Microsoft Office

Customer Accounting Portals

Job description

Join Our Team as a Collections Analyst at GardaWorld

Are you ready to take your career to the next level? Join GardaWorld, where we believe in empowering our team members to excel and grow professionally. As a Collections Analyst, you'll dive into a fast-paced, dynamic environment where your attention to detail, organizational skills, and ability to meet deadlines will be key to your success. If you're a motivated individual with a passion for collections and accounting, we want you on our team. Step into a role where your contributions truly matter and help us drive our mission forward. Ready to make an impact?

What’s In It For You

• Competitive Salary: $54,000 - $58,000/ year base, plus bonus eligible
• Work Site Location: 100% Onsite at Corporate Office, St. Louis, MO
• Set Schedule: Monday - Friday; Flexible office hours 7:00 a.m. to 5:00 p.m.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities

• Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision.
• Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results.
• Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current.
• Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations.
• Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape.
• Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success.
• Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success.

Your Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related)

Competencies

Your Skills and Competencies:

• Attention to Detail
• Organization
• Problem-Solving
• Communication
• Time Management
• Customer Service Orientation
• Basic Accounting Principles / Financial Acumen
• Relationship Management
• Adaptability

Ideal Skills, Characteristics, & Experiences

• Prior business-to-business (B2B) collections experience OR a four-year business degree
• Detail-oriented and highly organized
• A proactive self-starter
• Strong communication skills with colleagues, clients and other stakeholders
• Ability to problem solve and create reasonable solutionsComfortable working with various computer programs (ERP Systems, Microsoft Office Suite, Customer Accounting Portals)

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employer and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.