Collections Agent (10:30pm-7pm EST)

Vontier; Stow (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Collections Agent, where you will play a vital role in establishing payment solutions for past-due accounts. This position offers a hybrid work environment, allowing you to work from home part of the week while also engaging directly with customers to resolve their issues. With a competitive hourly wage and performance bonuses, this role is perfect for motivated individuals looking to make a difference. You will be part of a supportive team, contributing to a culture of growth and collaboration, all while enjoying excellent benefits and work-life balance.

Benefits

401k with Company Match

Medical, Dental, Vision Insurance

Paid Vacation and Holidays

Tuition Reimbursement

Employee Discounts

Onsite Gym Equipment

Food Trucks on Site

Paid Maternity & Paternity Leave

Annual Team Building Events

Flexible Work Environment

Qualifications

• 6 months of collections experience preferred.
• Proven account management skills required.
• Ability to work with minimal direction.

Responsibilities

• Handle inbound and outbound calls for collections.
• Document collection actions and account status.
• Process payments over the phone.

Skills

Verbal Communication

Negotiation Skills

Customer Relationship Management

Integrity

Education

High School Diploma or Equivalent

Job description

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10:30am-7pm Shift

($400 monthly performance bonus guaranteed for the first 3 months)

• Additional $1/hr for Bilingual Candidates.
  
  

10:30am-7pm Shift

($400 monthly performance bonus guaranteed for the first 3 months)

$17.00/hr + targeted commissions up to $10K

• Additional $1/hr for Bilingual Candidates.
  
  

This position is on a hybrid schedule:

Mondays and Fridays from home /Tuesdays through Thursdays on-site at our headquarters in Stow, OH.

You will work to establish payment solutions for past-due credit accounts through outbound and inbound customer call interactions via a dialer system.

You will work weekdays only, you will be paid every other Friday, and earn hourly wages plus a minimum $400 per month performance bonus for the first 90 days. Performance-based bonuses are paid monthly.

What You Will Do

• Receive outbound calls and/or receive inbound customer calls surrounding commercial past due credit accounts via a dialer system.
• Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency and to advise of proper payment arrangements.
• Properly document collection actions and status of account.
• Process electronic debit, credit, and check payments over the phone.
• Maintain professional interaction with all Matco Tools personnel and customers at all times.
• Other duties as assigned.
  
  

Who You Are

• 6 months of collections experience in a call center environment preferred
• Motivated, goal oriented, persistent, and a skilled negotiator
• Must have a high sense of integrity
• Proven account management skills are required in order to create, maintain and enhance customer relationships while resolving past due accounts.
• Carry out responsibilities with minimal direction and work well in a team environment
• Must be able to work the 10:30am-7pm EST shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home)
• High school diploma or equivalent required
  
  

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.

Benefits

Annual bonuses/incentives (depending on position)

Immediate Company Benefits (medical, Dental, Vision, Life, Etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual/jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Transportation Equipment Manufacturing

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