Collections/Account Receivable Specialist

Sacred Heart University; Fairfield (CT); Remote; USD 45,000 - 60,000; Full time

Job summary

A prestigious university is seeking a Collections/Account Receivable Specialist to manage customer accounts and resolve account-related challenges. This role requires a Bachelor's degree in Finance or a related field, and completion of a relevant internship. Ideal candidates possess strong analytical and communication skills, as well as experience with account management software. The position offers the opportunity to collaborate with cross-functional teams in a dynamic environment.

Qualifications

• Minimum Bachelor’s degree in Finance, Collections, or related Business Degree.
• Completion of internship related to AR / Collections / Finance.
• Knowledge or willingness to learn about tax laws in multiple states.

Responsibilities

• Engage with customers for resolution of account-related challenges.
• Manage resolution of customer disputed items and escalations.
• Monitor overdue balances and conduct meetings with sales teams.

Skills

Attention to detail

Analytical problem-solving

Team orientation

Communication skills

Time management

Education

Bachelor’s degree in Finance or related field

Internship in Collections or Accounts Receivable

Tools

GetPaid software

Microsoft Office (Word, Excel)

Job description

Collections/Account Receivable Specialist

Recruitment began on September 24, 2025

and the job listing Expires on October 25, 2025

The Collections Specialist engages with a portfolio of customers as a resource providing support and resolution for account-related challenges. The CAS collaborates cross-functionally with internal departments to address and resolve customer issues. Activities include Account Maintenance, Credit Limit Adjustments, Sales Tax Research and Resolution, Managing Job Account Maintenance and Documentation and Managing our Communication Strategy on Past-Due Balances. This position can report from the Springfield, IL or Eastlake, OH or St. Louis, MO supply branch.

We are seeking students who have completed related internships to Collections, Accounts Receivable, or Finance.

Job Description:

Customer Accounts

• Routinely utilize GetPaid collection / communication software to initiate customer communication based on workflow actions.
• Record customer communication and actions in GetPaid.
• Manage resolution of customer disputed items, including escalating the matter to management when the situation has stalled.
• Monitor aging and communication of overdue balances and account reconciliations.
• Conduct regular meetings with sales and operations to review open items with a customer.
• Analyze scheduled reports for customer action items.

Credit limits and Credit Holds

• Recommend changes in customers’ credit privileges based on criteria provided.
• Communicate approved action items including release criteria and escalation options.

Job Accounts

• Gather and assess documentation for preliminary job account approval,
• Monitor lien deadlines and complete required documents to reduce risk of loss.
• Perform general administrative tasks including document management and filing.

Communication

• Respond to incoming calls and voicemails in a professional and timely manner.
• Utilize clear and professional written communication across internal and external channels.

Customer Service

• Demonstrate effective problem-solving and conflict resolution skills.
• Encourages collaboration and is viewed as a team player.

Team Orientation

• Share customer insights and account updates promptly with relevant stakeholders.
• Work with CAS team on department goals.

Other Responsibilities

• Must be wiling and able to perform all other duties as assigned by management.

Necessary Qualifications

• Minimum Bachelor’s degree in Finance, Collections, Accounts Receivable or related Business Degree
• Internship completion in relation to AR / Collections / Finance
• Accreditation from NACM a plus.
• Knowledge or willingness to learn tax laws: i.e. IL, IN, IA, PA, WI, MO, OH & KY
• Demonstrated commitment to ethical standards in professional conduct and decision-making.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Proactive and solution-oriented mindset.
• Ability to prioritize and act with urgency on time-sensitive matters.
• Demonstrated ability to communicate clearly in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Proficiency in general personal computer applications, as well as in the use of Microsoft Office software, including Word and Excel.
• Ability to work well in a team environment.
• Personal characteristic of “can do” attitude.
• Personal characteristic of a sense of urgency to follow up on time sensitive matters.