Collections Account Manager I (Recovery

Coworx Staffing Services LLC; Newark (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing service provider is seeking Collections Account Managers in Newark, Delaware. The role involves contacting past-due account customers to negotiate payments and follow up on accounts. Candidates should have strong communication and negotiation skills, with a high school diploma required. Benefits include a 401(k) match, vacation days, and bonus potential.

Benefits

401(k) with company match

Ten vacation days

Bonus potential

Qualifications

• Confident and professional phone presence.
• Goal-oriented and able to work independently under pressure.
• Knowledge of FDCPA and skip tracing is a plus.

Responsibilities

• Contact customers with past-due accounts to negotiate payments.
• Monitor assigned account queues and follow up consistently.
• Ensure all communications comply with regulations.

Skills

Strong verbal and written communication skills

Negotiation skills

Detail-oriented

Computer proficiency

Ability to multitask

Bilingual skills

Education

High School Diploma

College degree preferred

Job description

Job Description:

Location: Newark, Delaware

CoWorx Staffing is seeking energetic Collections Account Managers to join our client’s Recovery Department team!

Multiple Schedules – Call Center Environment

Monday–Friday between 8:00 AM and 9:00 PM
Two evenings per week until 9:00 PM required
Two Saturdays per month (8:00 AM–12:00 PM)
Multiple schedules available

Responsibilities:

• Contact customers with past-due accounts to negotiate payments and repayment plans
• Work a minimum number of accounts per hour as set by management
• Monitor assigned account queues and follow up consistently
• Perform skip tracing to locate debtors when necessary
• Accurately document calls and outcomes in the system
• Ensure all communications comply with FDCPA and other federal/state regulations
• Escalate complex issues to Team Lead or Operations Manager as needed
• Contribute to a supportive team call center environment

Desired Background/Skills:

• High School Diploma required (college degree preferred)
• Strong verbal and written communication skills
• Confident, professional phone presence with negotiation skills
• Goal-oriented and able to work independently under pressure
• Proficient computer and keyboarding abilities
• Detail-oriented, organized, and able to multitask
• Knowledge of FDCPA, credit bureau reports, and skip tracing a plus
• Bilingual skills a plus

Other Information:

Benefits:

• 401(k) with company match
• Ten vacation days
• Bonus potential

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.