Collection Team Manager

Stellantis Financial Services; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Stellantis Financial Services in Houston, TX is seeking a Collections Supervisor to oversee the team responsible for pursuing overdue auto loan payments. You will manage staff engaging with customers to resolve delinquencies and bring payments current efficiently and professionally.

Responsibilities include directing the collection teams, implementing dialer strategies, and ensuring compliance with FDCPA and company policies while coaching staff to improve performance.

Qualifications

• Minimum 1 year supervisory experience, 3 years collections experience.
• Experience with debt collection practices and compliance guidelines.

Responsibilities

• Oversees and directs collection teams and strategies.
• Defines workflows, schedules, and processes to improve efficiency.
• Assesses accounts for repossession and legal action per regulations.
• Guides staff on complex cases and training needs.
• Delivers clear instructions and monitors adherence to standards.
• Ensures privacy and handling of sensitive consumer information.

Skills

Supervisory experience

Collections experience

Regulatory compliance knowledge

Leadership

Communication skills

Education

High school diploma/GED

Job description

Position Summary:

Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.

Essential Duties and Responsibilities

• Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
• Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
• Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
• Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
• All other duties assigned.

Qualifications and Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience
  • Minimum 1 year supervisory experience
  • Minimum 3 years Collections Experience
• Education – requirements and/or certifications
  • High school diploma/GED

Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Qualifications Preferred

• Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws. Skip tracing experience.

Physical Requirements

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 ls. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.