Collection Specialist, Full-Time, Remote (MA, NH only)

MedStar Health; Boston (MA); Remote; USD 45,000 - 65,000; Full time

Job summary

A major credit union is seeking a Collections Specialist who will contact members with delinquent accounts, assist in restoring good standing, and manage financial health. Responsibilities include handling calls, researching accounts, and achieving monthly goals. Ideal candidates will have strong communication skills and relevant experience in collections.

Qualifications

• 2-3 years experience in consumer or mortgage collections preferred.
• Completion of leadership training programs preferred.
• Knowledge of collection laws.

Responsibilities

• Answer incoming member contacts and make outbound calls.
• Review account status and correct errors promptly.
• Establish and monitor payment plans.

Skills

Communication

Negotiation

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective:

Contact members with delinquent accounts and overdrawn shares facing financial difficulty to assist them in restoring their good standing with the Credit Union. Maintain the department's financial health by managing delinquency and charge-off ratios. Support fellow collectors in increasing their knowledge, negotiation skills, and making effective decisions.

Essential Functions:

• Answer incoming member contacts (calls, emails, faxes), work collection queues, and make outbound calls.
• Review and document account status, initiate contact on delinquent loans.
• Research accounts for errors and correct them promptly.
• Prepare correspondence via USPS mail, certified mail, or email.
• Determine reasons for delinquency and refer members to BALANCE when needed.
• Perform skip tracing following compliance procedures.
• Establish and monitor payment plans.
• Handle repossessions and foreclosures processes.
• Pull Credit Bureau reports as necessary.
• Review and recommend loan rewrites or settlements.
• Achieve monthly goals.
• Handle calls from Back End Hunt Group and escalate calls as needed.
• Assist in training new hires.
• Facilitate team meetings on a rotating basis.
• Manage dialer and related systems.
• Develop leadership skills and serve as backup Team Leader.
• Adhere to all laws, policies, and procedures.
• Suggest process improvements.
• Perform other duties as assigned.

What You'll Need

Education and Experience:

• High School diploma or equivalent.
• 2-3 years of experience in consumer or mortgage collections preferred.
• Strong communication skills.
• Proficiency in Microsoft Office, especially Excel.
• Completion of leadership training programs preferred.

Additional Eligibility:

• Experience in call centers or financial institutions preferred.
• Knowledge of collection laws.
• Ability to handle multiple priorities.

About Us

DCU is the largest credit union in New England, serving over one million members nationwide with more than 1,900 employees. We promote a great work environment, diversity, and inclusion.

If accommodations are needed during the application process, contact [e-mail]. Note: We are not offering Visa sponsorship for this role.

DCU is an Equal Opportunity Employer. For your rights under federal employment laws, review the Know Your Rights notice from the Department of Labor.